📜Building for What Comes Next: Restructuring, Terms of Use & Privacy Policy Update

To access the game, you must create an account and provide accurate and complete information. You must keep your account information reasonably up to date.

You must be at least 15 years old to create and use an account without the consent of a parent or legal guardian. If you are under 15, you may use the Service only with the consent of a parent or legal guardian and subject to any additional requirements described in our Privacy Policy or required by applicable law.

This account-age rule does not determine a minor's general contractual capacity. Purchases by users under 18 are subject to Section 6.6 and applicable law.

Each person may create and use only one account. You must not share, lend, transfer, sell, or otherwise allow another person to access or use your account, and you must not access or use another person's account. Device sharing between accounts is prohibited. An approved Family Group may permit IP or network sharing as described in the Rules; it does not permit account sharing or device sharing.

You are responsible for maintaining the confidentiality of your credentials and taking reasonable steps to prevent unauthorised access. You must notify us promptly if you believe your account or credentials have been compromised. You are responsible for activity reasonably attributable to your use of, or authorised access to, the account; this does not make you responsible for activity caused by a security failure attributable to War Era or by an unauthorised third party despite reasonable precautions on your part.

Except for User Content and third-party material, the Service and the content made available by War Era, including software, graphics, logos, interfaces, game assets and other materials, are owned by War Era or its licensors and are protected by applicable intellectual-property laws.

You may use the Service and its content only for the purposes permitted by these Terms, the Rules, any applicable API documentation or other licence that we provide, and applicable law. Unless permitted by those sources or by law, you may not copy, reproduce, modify, distribute, sell, license or commercially exploit War Era content without prior written permission.

"User Content" means content that you submit, upload, publish or create through the Service, including in-game communications, articles, descriptions, custom scenarios, banners, designs and other player-created material.

You retain any intellectual-property rights that you already hold in your User Content.

By submitting User Content, you grant War Era a non-exclusive, worldwide, royalty-free licence, subject to applicable law, for as long as the User Content remains available through the Service and, following its removal, for the limited period reasonably necessary for backups, legal compliance, dispute resolution, security, and the other retention purposes expressly described in these Terms and our Privacy Policy.

This licence permits War Era to host, store, reproduce, display, communicate, distribute, technically adapt, format, moderate and make the User Content available as reasonably necessary to provide, secure, improve and administer the Service.

That licence may be sublicensed or transferred only to service providers, contractors, corporate successors or other parties to the extent reasonably necessary for those purposes. It does not transfer ownership of your User Content to War Era and does not waive moral rights that cannot lawfully be waived.

Where content has been shared publicly, incorporated into collaborative game activity, or is reasonably necessary to preserve transaction history, moderation records, security records or the integrity of the Service, limited copies or references may remain after account deletion or removal of the original content, subject to our Privacy Policy and applicable law.

Content submitted through our shop or creative tools, such as banners and designs, is additionally governed by our User Generated Content Agreement. If that agreement contains more specific provisions for those submissions, those provisions apply to that content.

Our Privacy Policy explains how we collect, use, disclose, retain and protect personal data, including account, gameplay, technical and device, payment, support and moderation data. It also describes our security and anti-abuse processing, information exposed through the public API, service providers and your data-protection rights.

Nothing in these Terms reduces rights or protections available to you under the General Data Protection Regulation (GDPR), applicable French data-protection law or other mandatory privacy law.

5.1 Supporter Plan: The "Supporter Plan" is War Era's recurring Premium subscription service. It grants access to the features identified as Supporter Plan features within the Service. The current price, applicable taxes, total amount payable, billing period and included features are displayed before you subscribe.

5.2 Gems: Gems are a virtual in-game currency intended for use only within the Service. They are not legal tender, do not constitute a bank deposit or stored-value payment account, cannot be transferred directly between users or exchanged outside the Service, and cannot be redeemed for cash except where applicable law requires a particular remedy.

5.3 Skins, Banners, Packs and Permanent Unlocks: Skins, Banners, Packs and other digital items made available for permanent unlock remain associated with the account after they are validly unlocked and do not expire merely because Supporter Plan access ends. They are licensed for use within the Service and do not create a transferable property interest or a right to cash redemption or resale.

War Era may correct, replace, disable or withdraw digital content where reasonably necessary for legal compliance, security, technical compatibility, integrity, correction of a material defect or configuration error, or another valid reason recognised by applicable law. Where this materially affects paid digital content, War Era will provide any correction, replacement, refund, price reduction, termination right or other remedy required by applicable law.

5.4 Randomized Digital Content: War Era may offer randomized digital content that can be acquired using Gems, including cosmetic boxes or similar features containing randomized Skins or other virtual items.

Before a paid randomized box is acquired, War Era will display the Gem price, the applicable real-money equivalent, the reward pool, the individual probability of each eligible reward, and any material rules affecting the outcome. Previous box openings do not otherwise increase, decrease or guarantee the probability of a reward unless a different mechanic is expressly disclosed before purchase.

Cosmetic content already permanently unlocked on the recipient's account is excluded from that account's eligible reward pool. The probabilities displayed for the purchase or opening are calculated from the rewards the recipient can actually receive. This duplicate-protection system is not a pity mechanic; ownership may change the eligible pool, but previous unsuccessful openings do not otherwise alter the odds.

An acquired box will ordinarily retain the underlying reward pool applicable when it was acquired. If, before the box is opened, the recipient permanently unlocks one or more rewards contained in that pool, those rewards will be excluded from the eligible reward pool and the actual probabilities will be recalculated among the remaining eligible rewards. The probabilities applicable at opening will be displayed before the box is opened.

If War Era later adds new Skins or otherwise updates a general reward pool, the updated pool normally applies only to boxes acquired after that update. War Era may offer a voluntary exchange of an older box for a current version, provided the updated pool and probabilities are shown before the exchange is accepted.

If the user no longer has any eligible reward remaining in a box, the box will not continue rerolling indefinitely. The Gem price paid for that box will instead be restored to the purchaser, unless the purchaser voluntarily accepts another replacement option offered by War Era. For a gifted box, any Gem refund is returned to the original purchaser and not to the recipient.

A randomized box may be gifted where the gifting option is available, but the cosmetic content or other reward obtained after opening cannot be transferred to another account. Cosmetic content and randomized rewards cannot be sold, exchanged or redeemed for real-world money or value, and War Era does not provide an internal marketplace for their resale.

War Era may correct, disable, replace or withdraw a randomized box where reasonably necessary to address a technical or configuration error, inaccurate probability information, unavailable content, a security or integrity issue, or a legal or platform requirement. Where an already-acquired box is materially affected, War Era will provide an appropriate remedy, which may include correction, replacement, restoration of the Gems used to acquire the box, or another remedy required by applicable law.

Free loot boxes or randomized rewards earned entirely through gameplay, battles, missions, events or similar participation without a purchase are not paid randomized digital content under this subsection. War Era may nevertheless display their reward probabilities and distribution rules for transparency.

Paid randomized digital content may not be available in every country or to every user. Where applicable law, regulatory guidance or platform rules restrict or prohibit such content, including for users below a certain age, War Era may decline to offer it, restrict or disable it, or require additional eligibility checks for the users or countries concerned. Where such a restriction affects a box that has already been acquired, War Era will provide an appropriate remedy as described above.

6.1 Payment Processing, Merchant of Record and Pricing: Payments are currently processed through Stripe. War Era does not receive or store full payment-card details handled by Stripe. If War Era introduces another payment provider or platform-specific payment system in the future, the applicable provider and payment terms will be identified before you complete the purchase.

Depending on the purchase, War Era may process the sale directly, with Stripe acting as payment processor, or the transaction may use Stripe Managed Payments, under which Stripe's affiliate Sold through Link, LLC acts as merchant of record on War Era's behalf. War Era remains the seller and provider of the purchased digital content or service. The checkout identifies the applicable payment arrangement before you complete the purchase.

Where Stripe Managed Payments is used, Sold through Link may handle payment collection, receipts, applicable indirect taxes, transaction support, disputes and refunds through its own processes, and the applicable Sold through Link terms may also apply. War Era remains responsible for supplying the purchased digital content or service and for obligations that applicable law places on War Era as seller. You may also contact War Era concerning the purchase, and we will assist you or direct the request to the appropriate Stripe or Link process where necessary.

The current price of a paid product or service, any applicable taxes, and the total amount payable are displayed before purchase. The Supporter Plan price is not fixed by these Terms and may change in the future subject to the notice, consent and other requirements of applicable law.

Nothing in this Section limits your statutory rights.

6.2 Supporter Plan Subscription: The Supporter Plan is a recurring subscription of indefinite duration with no minimum commitment. It is billed monthly and continues until cancelled. You may cancel at any time through the Stripe customer portal available from your account. Cancellation stops future billing and normally takes effect at the end of the current paid billing period.

If a scheduled monthly payment fails, Stripe may make additional attempts to collect the payment. War Era may allow Supporter Plan access to remain temporarily active during this payment-recovery period. Temporary continued access does not create an entitlement to the Supporter Plan without payment. If payment is ultimately unsuccessful, the subscription ends and Supporter Plan access is removed.

War Era may send a service-related inactivity reminder after an account has been inactive for more than 30 days. Where an account remains inactive for 90 days, War Era may cancel the Supporter Plan subscription and stop future billing. Cancellation of future billing does not normally remove access that has already been validly paid for before the end of the applicable paid billing period.

6.3 Supporter Plan Gifts: Where gifting is available, a user may use Gems to purchase one month of Supporter Plan access for another eligible user. You cannot purchase a Supporter Plan gift for your own account; Supporter Plan access for your own account is currently acquired only through a paid Stripe subscription.

The purchaser must have enough Gems to complete the gift, and the recipient must not already have active Supporter Plan access when the transaction is completed. Eligibility is checked when the transaction is submitted, and no Gems will be deducted if the recipient is not eligible.

A gifted Supporter Plan does not create a recurring subscription, does not automatically renew, does not charge any payment method belonging to the recipient, and does not automatically convert into a paid subscription when the gifted period ends. If delivery of the gift cannot reasonably be completed because of a technical failure, War Era will first attempt to restore the gifted access and, if that is not reasonably possible, restore the applicable Gems to the purchaser, subject to any mandatory remedy required by law.

6.4 Free Trials: War Era may offer time-limited free trials of the Supporter Plan. A trial offered under these Terms does not require a payment method, does not automatically renew and does not automatically convert into a paid Supporter Plan subscription. When the stated trial period ends, Supporter Plan access expires unless the user separately chooses to subscribe. The duration, eligibility requirements and included features are displayed before the trial begins.

6.5 Gem Purchases and Digital Unlocks: Gem purchases are one-time purchases and are normally credited promptly after successful payment. Gems may then be used to acquire eligible digital content or gifts. Where digital content is supplied immediately in exchange for Gems, any withdrawal consent or acknowledgement required by law is collected separately from the action that completes the unlock or purchase.

Before digital content or a digital service is acquired using Gems, War Era will display the applicable Gem price together with its real-world monetary equivalent where required by applicable consumer law.

6.6 Purchases by Minors: If you are under 18, you may make a purchase only with the authorisation of a parent or legal guardian. Where the purchase is a recurring subscription, that authorisation must also cover the recurring nature and price of the subscription. This requirement does not remove any protection available to minors under applicable law.

6.7 Confirmations and Purchase History: After a purchase, War Era or Stripe provides a confirmation or receipt, as applicable. Where available, records of purchases and digital-content transactions may also be accessed through your account's purchase history. Any legally required confirmation of a withdrawal request, immediate-performance request, or loss of withdrawal rights will be provided on a durable medium where required by law.

6.8 Payment Disputes, Chargebacks and Fraud: If you believe a payment was made incorrectly or without your authorisation, we encourage you to contact us so that we can investigate and, where appropriate, resolve the issue. Nothing in these Terms limits any right you may have under applicable law to contact your bank, card issuer, payment service provider, consumer authority or other competent body directly.

If a payment associated with your account is disputed, reversed, charged back, reported as unauthorised or otherwise not successfully settled, War Era may temporarily restrict purchases or suspend access to the Supporter Plan, Gems, virtual items, gifts or other paid benefits associated with that payment while the matter is investigated.

Where a payment is ultimately reversed or determined not to have been validly made, War Era may, where reasonably practicable and subject to applicable law, reverse the corresponding transaction and remove or adjust the Gems, subscription time, virtual items, gifts or other benefits obtained through that payment. Where Gems obtained from an affected payment have already been spent to gift Supporter Plan access, Skins, Banners, Packs or randomized boxes to another account, War Era may reverse the gifted benefit where reasonably necessary and technically practicable. The recipient will not be treated as having committed payment fraud merely because they received a gift, unless the circumstances show knowing participation in the fraud or abuse.

Initiating a payment dispute or chargeback does not by itself violate these Terms. Knowingly using a stolen or unauthorised payment method, knowingly providing false payment information, intentionally submitting a false or fraudulent payment dispute, or otherwise attempting to obtain or retain paid content or benefits without valid payment is prohibited.

Where War Era reasonably suspects payment fraud, we may temporarily restrict the affected account or purchasing functionality while we investigate. Where deliberate payment fraud or repeated abusive payment activity is established, War Era may suspend or terminate the account, prevent further purchases, block relevant payment or fraud-prevention identifiers where permitted by law, reverse affected benefits and take other proportionate action available under these Terms or applicable law.

6.9 Purchases When Using a Third-Party Platform: You may access the Service through a third-party distribution platform, such as Google Play or the Apple App Store.

Where direct purchasing from War Era is available through an application distributed by a third-party platform, and such purchasing is permitted for the relevant platform, storefront and jurisdiction, the payment is processed directly with War Era through Stripe unless the checkout states otherwise. Availability of direct purchasing may vary by platform, storefront or country.

Where a purchase is processed directly with War Era through Stripe, the third-party distribution platform is not a party to that purchase. Requests concerning cancellation, withdrawal, billing or refunds for that transaction should therefore be made to War Era in accordance with these Terms.

If War Era offers a purchase through a third-party platform's own billing system, this will be shown before the purchase is completed. In that case, the applicable platform terms may also govern payment processing, subscription management, cancellation and refunds for that transaction, without limiting any mandatory consumer rights you have under applicable law.

Nothing in this Section limits your statutory rights or any rights that apply under the rules of the relevant third-party platform.

7.1 Fourteen-Day Withdrawal Right: In accordance with Directive 2011/83/EU on consumer rights and Articles L.221-18 et seq. of the French Consumer Code, consumers generally have fourteen (14) days to withdraw from a qualifying distance contract without giving a reason, subject to the exceptions and conditions described below.

7.2 Purchase of Gems: The purchase of Gems is subject to the withdrawal rules applicable under consumer law. War Era does not rely on the digital-content immediate-supply exception merely because Gems are credited to an account. Where a valid withdrawal applies to a Gem purchase, War Era may reverse the corresponding unused Gems and process the applicable reimbursement. Digital content subsequently acquired using Gems is treated separately under Section 7.3.

7.3 One-Off Digital Content Acquired with Gems: Skins, Banners, Packs, paid randomized digital content and other eligible digital content supplied immediately without a tangible medium are subject to the rules applicable to digital content. In accordance with Article 16(m) of Directive 2011/83/EU and Article L.221-28(13°) of the French Consumer Code, where the legal conditions are satisfied, the consumer may expressly consent before purchase or unlock to immediate supply before the end of the withdrawal period and acknowledge that the statutory right of withdrawal will be lost once supply begins.

Where this exception is used, the required consent and acknowledgement are obtained before the relevant immediate supply begins and confirmation is provided as required by applicable law.

7.4 Supporter Plan - Immediate Performance and Withdrawal: The Supporter Plan is activated immediately after a successful subscription purchase. Because performance of the service begins before the end of the statutory fourteen-day withdrawal period, War Era will, before completing the subscription, ask you to expressly request that performance begin immediately and to acknowledge the information concerning your withdrawal right required by applicable law.

If you exercise your statutory right of withdrawal after performance has begun at your express request, you may be required, to the extent permitted by applicable law, to pay an amount proportionate to the service provided up to the time you informed us of your decision to withdraw. Beginning performance does not by itself eliminate your right of withdrawal. The ordinary withdrawal period expires fourteen (14) days after the contract is concluded. If a service is fully performed before the end of that period, the withdrawal right may be lost earlier only where the conditions required by applicable law have been satisfied.

The same principles apply where a consumer uses Gems to purchase one month of Supporter Plan access as a gift for another user. The purchaser, rather than the recipient, is the consumer entering into the gift transaction. Because gifted Supporter Plan access is delivered immediately, War Era will, before completing the gift transaction, ask the purchaser to expressly request that performance of the service begin immediately.

If the purchaser validly exercises a statutory right of withdrawal after performance of the gifted Supporter Plan has begun, War Era may end the recipient's remaining gifted access. The purchaser may remain responsible for an amount proportionate to the service already supplied, and War Era will provide any reimbursement, Gem adjustment or other remedy required by applicable law.

These withdrawal rules are separate from your statutory rights where the Supporter Plan is unavailable, defective or otherwise does not conform to the contract. Service interruptions, technical failures and other conformity issues are addressed under the legal guarantee of conformity below.

7.5 Additional Refund Circumstances: Without limiting statutory rights, War Era may also grant refunds or equivalent remedies where appropriate, including where a technical or payment-processing error caused an incorrect or duplicate charge, paid digital content was not delivered because of a Service malfunction, or a monthly subscription charge was made after a valid cancellation.

As a general rule, Gems already spent on digital content, Supporter Plan time already provided, dissatisfaction with cosmetic content or gameplay, and account suspension or termination for breach are not grounds for a discretionary refund. This does not affect any statutory withdrawal, conformity, reimbursement or other mandatory consumer right.

To request a refund or payment review, contact contact@warera.io and provide sufficient information to identify the relevant account and transaction. War Era may request reasonable supporting information where necessary to investigate the request.

7.6 Legal Guarantee of Conformity: In addition to the withdrawal rights and refund rules above, consumers benefit from the mandatory legal guarantee of conformity provided by French consumer law.

This means that qualifying paid digital content and digital services supplied by War Era must correspond to their contractual description and function as required by applicable law. These statutory rights apply independently of any voluntary refund, compensation or goodwill measure offered by War Era.

Depending on the circumstances, the guarantee may apply where paid digital content is not delivered, does not correspond to what was promised, cannot be used as intended, a material Supporter Plan feature does not function as required, a required update causes paid content or a service to stop conforming to the contract, or paid randomized content does not operate according to the reward pool or probabilities disclosed for that purchase.

Where the statutory conditions are met, the consumer may have the right to have the content or service brought into conformity without additional cost, unjustified delay or major inconvenience and, in the circumstances provided by law, may have rights to a price reduction or termination and reimbursement. These rights are separate from War Era's discretionary refund policy and are not excluded by an active-development, outage or limitation-of-liability provision in these Terms.

7.6.1 Statutory Notice - One-Off Digital Content: This notice applies to digital content supplied as a one-off purchase or unlock, including, where applicable, Skins, Banners, Packs and paid randomized digital content.

For this type of digital content, the legal guarantee of conformity may be invoked for conformity defects appearing within two years from the date of supply. During the first year after supply, the consumer is generally required to establish only that the conformity defect exists, rather than when it first appeared.

The following French-language notice reproduces the statutory information required for one-off digital content under Article D.211-3 of the French Consumer Code.

GARANTIE LÉGALE DE CONFORMITÉ

Le consommateur dispose d'un délai de deux ans à compter de la fourniture du contenu numérique ou du service numérique pour obtenir la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité. Durant un délai d'un an à compter de la date de fourniture, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.

La garantie légale de conformité emporte obligation de fournir toutes les mises à jour nécessaires au maintien de la conformité du contenu numérique ou du service numérique.

La garantie légale de conformité donne au consommateur droit à la mise en conformité du contenu numérique ou du service numérique sans retard injustifié suivant sa demande, sans frais et sans inconvénient majeur pour lui.

Le consommateur peut obtenir une réduction du prix en conservant le contenu numérique ou le service numérique ou il peut mettre fin au contrat en se faisant rembourser intégralement contre renoncement au contenu numérique ou au service numérique, si:

1° Le professionnel refuse de mettre le contenu numérique ou le service numérique en conformité;

2° La mise en conformité du contenu numérique ou du service numérique est retardée de manière injustifiée;

3° La mise en conformité du contenu numérique ou du service numérique ne peut intervenir sans frais imposés au consommateur;

4° La mise en conformité du contenu numérique ou du service numérique occasionne un inconvénient majeur pour le consommateur;

5° La non-conformité du contenu numérique ou du service numérique persiste en dépit de la tentative de mise en conformité du professionnel restée infructueuse.

Le consommateur a également droit à une réduction du prix ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la mise en conformité du contenu numérique ou du service numérique au préalable.

Dans les cas où le défaut de conformité est mineur, le consommateur n'a droit à l'annulation du contrat que si le contrat ne prévoit pas le paiement d'un prix.

Toute période d'indisponibilité du contenu numérique ou du service numérique en vue de sa remise en conformité suspend la garantie qui restait à courir jusqu'à la fourniture du contenu numérique ou du service numérique de nouveau conforme.

Les droits mentionnés ci-dessus résultent de l'application des articles L. 224-25-1 à L. 224-25-31 du code de la consommation.

Le professionnel qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 242-18-1 du code de la consommation).

Le consommateur bénéficie, en outre, de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le contenu numérique ou le service numérique est conservé ou à un remboursement intégral contre renonciation au contenu numérique ou au service numérique.

7.6.2 Statutory Notice - Supporter Plan and Continuously Supplied Digital Services: The Supporter Plan is a continuously supplied digital service. A recurring paid Supporter Plan remains active until cancelled and is billed monthly; its legal guarantee of conformity therefore applies throughout the period in which the subscription is supplied. A gifted Supporter Plan is supplied for one month and does not automatically renew.

The statutory notice below reproduces the information required for continuously supplied digital services under Article D.211-4 of the French Consumer Code.

GARANTIE LÉGALE DE CONFORMITÉ

Le consommateur a droit à la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité durant toute la durée du contrat pour un abonnement Supporter Plan récurrent, ou durant un délai d'un mois pour un Supporter Plan offert en cadeau, à compter de la fourniture du service numérique. Durant la période applicable, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.

La garantie légale de conformité emporte obligation de fournir toutes les mises à jour nécessaires au maintien de la conformité du service numérique durant toute la durée du contrat pour un abonnement Supporter Plan récurrent, ou durant un mois pour un Supporter Plan offert en cadeau.

La garantie légale de conformité donne au consommateur droit à la mise en conformité du contenu numérique ou du service numérique sans retard injustifié suivant sa demande, sans frais et sans inconvénient majeur pour lui.

Le consommateur peut obtenir une réduction du prix en conservant le contenu numérique ou le service numérique, ou il peut mettre fin au contrat en se faisant rembourser intégralement contre renoncement au contenu numérique ou au service numérique, si:

1° Le professionnel refuse de mettre le contenu numérique ou le service numérique en conformité;

2° La mise en conformité du contenu numérique ou du service numérique est retardée de manière injustifiée;

3° La mise en conformité du contenu numérique ou du service numérique ne peut intervenir sans frais imposés au consommateur;

4° La mise en conformité du contenu numérique ou du service numérique occasionne un inconvénient majeur pour le consommateur;

5° La non-conformité du contenu numérique ou du service numérique persiste en dépit de la tentative de mise en conformité du professionnel restée infructueuse.

Le consommateur a également droit à une réduction du prix ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la mise en conformité du contenu numérique ou du service numérique au préalable.

Dans les cas où le défaut de conformité est mineur, le consommateur n'a droit à l'annulation du contrat que si le contrat ne prévoit pas le paiement d'un prix.

Toute période d'indisponibilité du contenu numérique ou du service numérique en vue de sa remise en conformité suspend la garantie qui restait à courir jusqu'à la fourniture du contenu numérique ou du service numérique de nouveau conforme.

Ces droits résultent de l'application des articles L. 224-25-1 à L. 224-25-31 du code de la consommation.

Le professionnel qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 242-18-1 du code de la consommation).

Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le contenu numérique ou le service numérique est conservé, ou à un remboursement intégral contre renonciation au contenu numérique ou au service numérique.

7.7 Exercising the Right of Withdrawal: What it applies to. Where you are a consumer, the right of withdrawal applies, under the conditions described in this Section 7, to:

(a) Purchases of Gems, in relation to unused Gems, within fourteen (14) days of the purchase, as described in Section 7.2;

(b) A paid Supporter Plan subscription, within fourteen (14) days of the date you first subscribed, as described in Section 7.4; and

(c) A Supporter Plan gift purchased with Gems, to the extent that a statutory withdrawal right applies to that gift transaction under Section 7.4.

A recipient of Supporter Plan access received as a gift does not obtain a separate right of withdrawal solely by receiving the gift, because the recipient did not make the purchase. The purchaser of the gift remains entitled to any withdrawal rights that apply to the gift transaction under applicable consumer law.

The right of withdrawal does not apply to digital content acquired with Gems once supply has begun with your express consent and acknowledgement under Section 7.3, to free trials, or to rewards obtained entirely without payment.

How to withdraw. Where your contract was concluded through an online interface and a statutory right of withdrawal applies, you may use the online withdrawal functionality made available through the Service during the applicable withdrawal period. You may also exercise your right by sending an email to contact@warera.io before the withdrawal period ends, stating clearly that you wish to withdraw. You do not need to give a reason.

Where you use the online withdrawal functionality, War Era will provide the acknowledgement required by applicable law on a durable medium.

- Subject: Withdrawal from purchase

- I wish to withdraw from the following purchase.

- Account email or username:

- Purchase: Gems, Supporter Plan subscription, or Supporter Plan gift

- Recipient username, if the purchase was a gift:

- Purchase date:

- Transaction reference, if available:

Your withdrawal is considered timely if you send it before the fourteen-day withdrawal period expires.

For purchases where Stripe acts as merchant of record, see Section 6.1.

Official model withdrawal form. The law requires us to make the following form available. Using it is optional.

This is the official statutory model form. Where the form contains alternatives marked (*), cross out the wording that does not apply to your situation.

(Veuillez compléter et renvoyer le présent formulaire uniquement si vous souhaitez vous rétracter du contrat.)

À l'attention de WAR ERA SARL, 173 rue de Courcelles, 75017 Paris, France, contact@warera.io :

Je/nous (*) vous notifie/notifions (*) par la présente ma/notre (*) rétractation du contrat portant sur la vente du bien (*)/pour la prestation de services (*) ci-dessous:

- Commandé le (*)/reçu le (*):

- Nom du (des) consommateur(s):

- Adresse du (des) consommateur(s):

- Signature du (des) consommateur(s) (uniquement en cas de notification du présent formulaire sur papier):

- Date:

(*) Rayez la mention inutile.

Acknowledgement. We will confirm receipt of your withdrawal by email without delay.

Reimbursement. We will provide the reimbursement or adjustment required by applicable law.

- For a Gem purchase, the corresponding unused Gems covered by the withdrawal will be removed and the applicable reimbursement will be processed.

- For a Supporter Plan subscription, any amount lawfully due for the part of the service already supplied before withdrawal may be deducted in accordance with Section 7.4.

- For a Supporter Plan gift, War Era may end the recipient's remaining gifted access and will provide the purchaser with the reimbursement, Gem adjustment or other remedy required by applicable law, taking into account any portion of the service already supplied where permitted by law.

Where a monetary reimbursement is due, it will be made without undue delay and no later than fourteen (14) days after we are informed of your decision, using the same means of payment as the original transaction, at no cost to you.

Legal basis. This Section applies Articles L.221-18 to L.221-28 of the French Consumer Code and Articles 9 to 16 of Directive 2011/83/EU.

If you disagree with a refund decision or believe War Era has incorrectly applied a consumer right, you may request an internal review by writing to contact@warera.io and providing any additional information or evidence that you want us to consider.

If you are acting as a consumer and have a dispute with War Era concerning a purchase or paid service supplied under these Terms, including a dispute concerning the Supporter Plan, Gems, paid digital content, billing, refunds or your statutory consumer rights, you may submit a written complaint to contact@warera.io.

If you wish to use consumer mediation, you must first have attempted to resolve the dispute directly with War Era by submitting a written complaint. If the dispute remains unresolved and falls within the scope of consumer mediation and the competence of our designated mediator, you may refer it free of charge to:

CM2C - Centre de la Médiation de la Consommation de Conciliateurs de Justice

49 rue de Ponthieu

75008 Paris, France

Telephone: 01 89 47 00 14

Website: https://www.cm2c.net/declarer-un-litige.php

Email: litiges@cm2c.net

Where your disagreement concerns a moderation decision, account restriction, suspension or ban, you should first use any internal appeal procedure made available by War Era. Such a disagreement falls within consumer mediation only where it constitutes a consumer contractual dispute falling within the mediator's competence. The existence of this mediation procedure does not mean that every moderation or enforcement decision is eligible for consumer mediation.

Consumer mediation is an independent amicable dispute-resolution procedure between a consumer and a professional. It does not replace the competent courts or public authorities, and using or declining mediation does not deprive you of any right to bring a claim before a competent court in accordance with applicable law.

A mediation request may be inadmissible where, in particular, you have not first submitted a written complaint to War Era, the request is manifestly unfounded or abusive, the dispute has already been examined or is being examined by another mediator or a court, more than one year has passed since your written complaint to War Era, or the dispute falls outside the mediator's competence.

This consumer-mediation procedure does not apply to disputes between users and does not replace any right to contact a court, law-enforcement authority, data-protection authority, consumer authority, Digital Services Coordinator or other competent public authority.

9.1 Fair Play: Players are expected to act in good faith and in a manner consistent with the fair and intended operation of the Service, in addition to complying with the Rules. Conduct that deliberately circumvents the purpose of a rule while technically avoiding its literal wording may be treated as a violation of that rule.

Players must not knowingly help another player break these Terms or the Rules. This includes giving another player account access, resources or information to help them evade a sanction, bypass a game system, or carry out prohibited Real Money Trading.

You are not responsible merely because you played, traded, worked or otherwise interacted with a player who is later found to have broken the Rules. Not reporting conduct you only suspected is also not a violation. War Era takes action under this paragraph where the circumstances show knowing participation in or assistance with the violation.

9.2 Community Guidelines and Content Restrictions: Users must comply with our Community Guidelines (the "Rules"), available at https://app.warera.io/rules, which form part of these Terms. The Rules govern user communications and content, including prohibited content, misuse of communication and reporting features, and other conduct affecting the War Era community.

The Rules apply to all areas of the Service where users can communicate or submit content, and to the official War Era Discord server. Violations may result in content removal, warnings, removal of public search visibility, mutes, fines, restrictions, temporary bans, permanent mutes or permanent bans, as described in the Rules and this Section.

The Rules may prohibit some content even where that content is not itself illegal. War Era distinguishes between content that it reasonably determines is illegal under applicable law and content that violates contractual Rules or applicable platform policies. Moderation may be triggered by user reports, staff review, platform notices, automated technical signals and AI-assisted moderation tools. Such tools may be used to identify, classify or prioritise content that may violate the Rules, including spam, harassment, discriminatory or hateful content, inappropriate content and other potential Community Guidelines violations.

Automated or AI-generated flags are investigative and moderation-assistance signals and do not necessarily establish that a violation occurred. Context-dependent decisions may be reviewed by authorised staff.

Where automated means are used to detect content or to take a moderation decision, this will be identified in the applicable statement of reasons, as described in Section 9.11. Eligible decisions may be challenged through the available appeal process.

The Rules may be updated from time to time, for example to address new gameplay features, abuse patterns or community issues. Updated Rules apply to conduct occurring after their publication. Where an update materially changes your rights or obligations under these Terms, War Era will give notice in accordance with Section 13.

9.3 Illegal Content Notices: Any person or entity that believes specific content available through the Service is illegal may report it electronically by writing to contact@warera.io. Logged-in users may also use the in-game report function where it is available for the relevant content.

A notice should identify the specific content and where it can be found, explain why the notifier believes it is illegal, provide the notifier's contact details except where applicable law permits or requires anonymity, and include a good-faith confirmation that the information submitted is accurate and complete. Where the notice contains electronic contact information, War Era will acknowledge receipt and inform the notifier of the decision and available redress where required by applicable law.

War Era processes illegal-content notices in a timely, diligent, non-arbitrary and objective manner. Misuse of the reporting system, including knowingly false or abusive reports, may itself violate the Rules, but this does not prevent good-faith reports or complaints.

9.4 Real Money Trading: The sale, purchase or exchange of accounts, in-game currency, in-game items, account or country boosting, or any other in-game benefit for real-world money or value outside the Service's official purchase systems is prohibited. This applies to users who offer, request, purchase, sell or facilitate such a transaction, whether or not it is completed.

Conditioning an in-game transfer, gift or benefit on an outside payment, donation, tip or other consideration is prohibited. Genuine unconditional gifts between players that are not contingent on outside consideration are not prohibited by this Section.

Where War Era determines that an account has been involved in Real Money Trading, it may reverse in-game currency or other adjustable benefits obtained through it. Where the specific benefit cannot reasonably be reversed or removed, including where it has been contributed to shared Military Unit, Party or country resources, War Era may apply an in-game fine of equivalent value where permitted by the Rules, in addition to other proportionate enforcement. Paid or non-reversible benefits remain subject to applicable consumer law and statutory rights.

9.5 Third-Party Platform Policies: Where you access War Era through a third-party distribution platform, including Google Play or the Apple App Store, you must also comply with the applicable platform terms and content policies. This also applies to future distribution platforms. War Era may take action where an applicable platform policy requires it to do so, subject to applicable law and the review rights described in these Terms.

9.6 Public API, Scraping and Non-Public Interfaces: Use of any tool, method or interface, including browser developer tools, command-line utilities or custom scripts, to access internal or non-public interfaces, or to obtain functionality or data beyond what our public API and documented endpoints are intended to provide, is prohibited unless War Era has given prior written authorisation.

Use of scripts or applications with our public, documented API is permitted only within the documentation, authentication rules, rate limits, technical restrictions and other published conditions that apply to that API. You must not circumvent rate limits, quotas, authentication, access controls or pagination safeguards, including by rotating accounts, API tokens, devices, proxies or IP addresses to avoid a limit.

The fact that information or content can be retrieved through a public API does not mean that War Era owns that content or that it is free from third-party rights or data-protection obligations. You are responsible for ensuring that your use, storage and redistribution of API data is lawful. Unless expressly permitted by our API documentation or applicable law, you must not use the API or other automated means to systematically extract, mirror, reproduce or republish substantial quantities of user-created or third-party content; build datasets for purposes inconsistent with the documented API; harvest personal data for harassment, profiling or deanonymisation; or attempt to infer or reconstruct information not intended to be exposed.

War Era may monitor request patterns and automatically flag activity consistent with prohibited access or abuse, including requests to undocumented endpoints, circumvention of access controls, non-standard request patterns associated with abuse, or request volumes inconsistent with documented service limits. A technical flag is an investigative signal and does not by itself prevent you from contesting a resulting enforcement decision.

9.7 Cooperation with Investigations: When War Era contacts you about a suspected violation, security concern or required verification and asks you to respond or open a support ticket, we may send up to three reminders, ordinarily with one to two weeks between reminders. Each request will explain the matter and the period in which we need a reply.

This general timetable does not apply where another part of these Terms provides a more specific timetable, including the phone-verification process below, or where an urgent security, legal or safety issue requires faster action.

If no reply is received, War Era may decide the underlying matter on the information reasonably available. The decision concerns the suspected conduct or unresolved risk, not the mere fact that you failed to reply. If you respond after a decision, you may ask us to reconsider it. While a serious investigation is ongoing, War Era may impose a temporary protective restriction; that restriction does not itself constitute a final finding of wrongdoing.

9.8 Phone Verification Requests: War Era may request phone verification where reasonably necessary to resolve a suspected connection between accounts, investigate activity consistent with automated or unusual use, confirm Family Group eligibility, or address another material account-integrity concern.

After a request is made, you may continue to use your account normally for 48 hours. If verification is not completed within that period, the account is automatically restricted, including purchases and donations.

If verification is still not completed five days after the request, the account is automatically suspended and access may remain disabled until the verification requirement is resolved. This suspension is a protective account-integrity measure and does not by itself constitute a final finding that you committed a violation or a permanent termination of your account.

If you cannot complete phone verification, for example because your device is lost or broken, contact us through our official support channels. Where we can confirm your identity and account ownership through an accepted alternative process, including through the official Discord server where appropriate, we may cancel the verification request, extend the deadline where appropriate, or complete verification through that alternative process.

If an automatic restriction or suspension has already been applied, you may request review by a member of the moderation team through our official support channels and provide any context or evidence you want us to consider.

Where you complete the requested verification, or confirm your identity and account ownership through an accepted alternative process, the restriction or suspension will be lifted unless a separate violation or other lawful basis for restricting access has been established.

Permanent termination based on an underlying violation or unresolved serious account-integrity concern is subject to the applicable review and enforcement provisions of these Terms and is not imposed solely because the automated verification deadline expired.

Where our phone-verification provider cannot reliably verify numbers from your country, War Era will not rely on phone verification for that purpose and will use an alternative process instead.

9.9 Detection and Appeal of Account Sharing: The Rules prohibit using another person's account and prohibit device sharing between accounts. Approved Family Groups may permit IP sharing but do not permit device sharing. War Era uses a combination of automated and manual signals to detect potential violations.

Signals have different evidentiary weight. Shared networks, privacy features, carrier infrastructure and similar circumstances can have innocent explanations and are not treated the same as stronger combinations of technical and behavioural indicators. War Era does not publish the precise signals or thresholds used where doing so would materially weaken its ability to detect circumvention.

Any account restriction based on these systems can be challenged through the appeal channels described below. The user may provide relevant context or evidence, and the appeal is reviewed in light of the evidence available.

9.10 Ban Evasion and New Accounts: Creating or using another account to evade an active sanction, continue the conduct that caused a prior sanction, abuse the Service, or harass a player or staff member is a separate violation. Where repeated serious violations show that account-level enforcement is insufficient, War Era may terminate access beyond the individual account and decline continued use of additional accounts reasonably associated with the same person, subject to applicable law and proportionate review. Any active Supporter Plan subscription will be cancelled if access is terminated, without prejudice to mandatory statutory rights.

9.11 Enforcement, Reasons, Appeals and Staff Protection: Enforcement is generally directed at the account and the relevant conduct. Where War Era restricts content, payments, Service access or an account because user-provided information is considered illegal or incompatible with these Terms or the Rules, War Era will provide a clear and specific statement of reasons where required by applicable law. Depending on the case and legal requirements, this will include, as applicable and where required by law, the affected content or restriction, its duration and scope, the relevant facts or circumstances, the legal or contractual ground, any material use of automated means, and the available means of redress.

Where content was detected or identified using automated means, or automated means were used in taking the decision, the statement of reasons will say so. Human review of an appeal must involve genuine reconsideration of the relevant evidence and is not limited to confirming the automated recommendation.

Users may appeal eligible moderation and account decisions through our official support channels as described in the Rules. Appeals are considered on the available evidence and any additional information provided. Our internal appeal process does not exclude statutory judicial or other redress rights.

Because War Era is community-driven and players may hold staff roles, targeted harassment of a staff member arising from performance of that role is prohibited in the same way as harassment of other users and may be considered when assessing severity. This does not place staff above criticism or prevent good-faith complaints.

If you believe a staff member acted unfairly, made an incorrect decision or abused their role, you may submit a staff complaint through our official support channels. War Era aims for such complaints to be reviewed independently of the original matter and without involvement of the reported staff member where reasonably practicable.

9.12 Serious Conduct and Infrastructure Abuse: Unauthorised access to, interference with, or disruption of War Era infrastructure is serious conduct. This includes, without limitation:

- Attempting to degrade, disable or materially impair the availability, integrity or performance of the Service;

- Generating, coordinating, facilitating or causing traffic, requests, queries or workloads that impose, or are reasonably likely to impose, an unreasonable or disproportionately large load on our systems, APIs, databases, networks or infrastructure;

- Denial-of-service or distributed-denial-of-service activity, request flooding, amplification activity or deliberate API overload;

- Circumventing rate limits, throttling, quotas, capacity protections or other technical safeguards;

- Unauthorised access to backend systems, administrative tools or data not intended for public access;

- Introduction of malicious code; or

- Circumvention of security measures except within the good-faith vulnerability-reporting framework in Section 10.

A breach does not require proof that your purpose was specifically to harm War Era. Intent, scale, persistence, actual impact, attempted advantage and cooperation with mitigation may nevertheless be considered when determining severity and the appropriate response.

Where content or conduct is sufficiently severe that graduated enforcement would not adequately address the risk, War Era may take immediate proportionate action, including suspension or termination, subject to mandatory law. Where War Era becomes aware of information that applicable law requires it to report to competent authorities, including qualifying suspicions of serious criminal offences involving a threat to life or safety, War Era will make the required report.

9.13 Disputes and Legal Proceedings Between Users: Disputes between users, including civil, criminal, administrative or other legal proceedings between them, are generally matters between the persons concerned. Unless War Era is itself a party to the dispute or is required to act by applicable law or by a competent authority, War Era does not determine the parties' legal rights or liabilities and does not act as an arbitrator between them.

The existence of a legal complaint, police report, claim, lawsuit or other proceeding does not by itself establish that either user violated these Terms or the Rules. War Era may continue to investigate and address conduct occurring within the Service under these Terms and the Rules independently of any external legal proceedings.

If a dispute concerns conduct occurring through the Service, either party may provide relevant information to War Era through official support channels. War Era may take proportionate measures where the information available establishes a violation of the Rules, regardless of whether separate legal proceedings are pending.

War Era does not disclose another user's personal data or non-public account information solely because another user requests it or states that it is required for a legal dispute. Requests for such information must have an appropriate legal basis and, where required, be made through the applicable legal or judicial process.

Where War Era receives a valid request, order or other legally binding measure from a competent judicial, administrative or law-enforcement authority, it will respond in accordance with applicable law. This may include preserving or providing information already within War Era's possession or control, restricting or removing content, or taking another action required by the authority.

Where reasonably necessary for the establishment, exercise or defence of legal claims, or where required by law or a competent authority, War Era may preserve relevant account, moderation, communication, technical or other records notwithstanding an otherwise applicable deletion or retention period, in accordance with the Privacy Policy and applicable data-protection law.

Where permitted by law, War Era will inform an affected user of a legally binding request or order concerning their account or content when required to do so. Notification may be delayed or withheld where disclosure is prohibited by law or by the requesting authority, or where notification could prejudice an investigation or legal proceeding.

9.14 Feedback: If you believe a Rule is unclear, unfair or could be improved, you may raise that through our official support channels. War Era considers community feedback when reviewing the Rules but is not required to adopt any particular suggestion.

Reporting: If you discover a security vulnerability through ordinary use or testing permitted under this Section, report it to contact@warera.io before exploiting it or investigating it beyond what is reasonably necessary to identify and describe the issue. Include enough detail for War Era to reproduce it. War Era will acknowledge your report and keep you informed of its assessment where reasonably practicable.

What you must not do: Do not exploit the vulnerability, use it to obtain any advantage in the game, access or alter data belonging to other users, establish persistence, expand access beyond what is reasonably necessary to identify the issue, degrade the Service for others, or use the issue to develop or stage an attack against production systems.

Do not publicly disclose exploit details before ninety (90) days have passed since your report or before War Era confirms that the issue has been resolved, whichever occurs earlier, unless a different timeline is agreed in writing. If War Era has not responded within thirty (30) days despite reasonable attempts to follow up, this does not by itself end the protection described in this Section, provided you continue to act in good faith and do not disclose exploit details that could put other players at risk.

Where a vulnerability is being actively exploited by others and poses an immediate risk to players, you may disclose the minimum information reasonably necessary to protect them without losing the good-faith protection described below.

Nothing in this Section prevents you from reporting a vulnerability, security incident, suspected unlawful conduct, or other relevant information to a competent court, regulator, law-enforcement authority or professional legal adviser, or from making a disclosure that is protected or required by applicable law. Where possible and lawful, disclosures should avoid unnecessary publication of technical details that could place the Service or its users at risk.

Testing environment: You may test War Era's dedicated development environments at dev.warera.io, apidev.warera.io, and other resources expressly identified by War Era as development or testing environments, without seeking prior authorisation under this Section, provided you do not attempt to access, extract or use data other than your own test-account data and do not use the environment to develop or stage an attack against production systems.

If testing in a development environment reveals real player data or other information that should not be present, stop and report it as a vulnerability rather than investigating it further.

Authorised production testing: Testing production systems, including app.warera.io, api*.warera.io and related production resources, for vulnerabilities without prior written authorisation is not permitted. This includes automated scanning and penetration-testing tools directed at production systems. If you wish to conduct production security testing, contact War Era in advance so that scope and method can be agreed. Unauthorised access to or interference with systems may also constitute an offence under applicable law, including Articles 323-1 et seq. of the French Penal Code.

Good-faith protection: Where you report a vulnerability in good faith, before exploiting it for benefit, without accessing other users' data, within an authorised or clearly permitted scope, and you cooperate with War Era's investigation, War Era will not take account sanctions or legal action merely because you discovered and responsibly reported the vulnerability.

Limits of that protection: The protection does not apply where the vulnerability has already been exploited for any benefit, other users' data has been accessed, the report is made only after enforcement action has been taken, or the conduct separately violates these Terms or the Rules.

Recognition: War Era does not operate a funded bug-bounty programme. Valid reports may be recognised with an in-game badge or a discretionary reward, without any guaranteed amount or entitlement.

War Era may suspend or terminate access where you materially breach these Terms or the Rules, or where conduct materially and adversely affects the security, integrity or availability of the Service or the safety or experience of other users, even if the conduct is not separately enumerated. War Era applies this power subject to applicable law and the moderation and review provisions above.

If access is terminated for breach, an active Supporter Plan subscription will be cancelled. Any statement that no refund is due is subject to statutory withdrawal, conformity and other mandatory consumer rights.

Unspent Gems remain associated with the account but are not redeemable for cash except where applicable law requires a remedy.

You may terminate your account at any time. Account deletion, the grace period, pseudonymisation or anonymisation measures, retention of transaction and security records, and applicable data-protection rights are described in the Privacy Policy.

12.1 Active Development and Changes to the Service: War Era is under active development. Features, game balance, systems and content may be added, updated, rebalanced, replaced or removed for valid reasons including security, legal compliance, maintenance, bug fixes, technical compatibility, abuse prevention, game balance and continued development of the Service.

War Era does not promise that every specific feature, mechanic, item or balance state will remain unchanged indefinitely. Permanent digital unlocks remain subject to Section 5.3. Where a change to paid digital content or a continuously supplied digital service is subject to statutory requirements concerning advance notice, a durable medium, continued conformity, refusal of an update, price reduction, termination or another remedy, those statutory requirements take precedence over this general development clause.

12.2 Availability and Data Preservation: Unless War Era expressly states otherwise for a particular paid offering, the Service does not include a contractual minimum uptime or service-level guarantee. Maintenance, incidents, security measures, network failures, updates and technical problems can cause interruptions or degraded performance. War Era aims to restore availability and resolve material errors as quickly as reasonably practicable and takes reasonable technical and organisational steps to minimise disruption and data loss.

War Era cannot guarantee that gameplay data or progress will never be affected by a technical incident, rollback, corruption, enforcement action or lawful Service change. This does not exclude obligations to provide conforming paid digital content and services, required updates, statutory remedies, or any consumer or data-protection obligation that cannot lawfully be excluded.

12.3 Third-Party Services and Events Outside Our Reasonable Control: Certain features depend on third-party providers, including payment, identity, communication, content-delivery, hosting and infrastructure services. To the extent permitted by applicable law, War Era is not responsible for delay or interruption solely caused by a third-party failure or other event outside its reasonable control where War Era has taken reasonable steps appropriate to its role to select providers, maintain the Service and mitigate the impact. This does not remove any statutory remedy or responsibility that applicable law places on War Era regardless of the involvement of a third party.

12.4 General Disclaimer and Limitation: Subject to mandatory law, the Service is provided on an "as is" and "as available" basis without additional contractual warranties beyond those expressly stated in these Terms. To the fullest extent permitted by law, War Era is not liable for indirect, incidental or punitive losses that are not recoverable under applicable law. Nothing in these Terms excludes or limits liability, statutory guarantees or consumer rights to the extent that they cannot lawfully be excluded or limited.

War Era may amend these Terms for valid reasons, including changes in law or regulatory guidance, security needs, technical changes, new or discontinued functionality, payment or platform requirements, clarification of existing provisions, changes to business operations, or development of the Service.

War Era will notify users of material changes through the Service, by email or another durable medium where required, ordinarily at least 30 days before the change takes effect. A shorter period may be used where necessary to respond to an urgent legal, security or abuse-prevention issue, provided any notice required by applicable law is given as soon as reasonably practicable.

Continued use after an amendment takes effect constitutes acceptance only to the extent that this method of acceptance is valid under applicable law. Where a change requires express consent, or where the law gives you a right to reject a modification, maintain a compliant version, obtain a price reduction or terminate the affected paid digital service, War Era will provide the applicable choice or remedy.

Availability of particular features, purchases, payment methods or content may vary by jurisdiction where required by applicable law, regulatory requirements, platform rules or payment-provider rules. Nothing in this provision limits mandatory consumer rights.

If all or part of War Era's business is sold, merged, reorganised or transferred, War Era may transfer these Terms and the operation of the Service as part of that transaction, provided the transfer does not reduce rights that you have under these Terms or applicable mandatory law. Personal data associated with such a transaction is handled as described in the Privacy Policy.

These Terms are governed by the laws of France. If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply to you under the law that would otherwise govern your consumer relationship.

Nothing in these Terms requires a consumer to submit a dispute to binding arbitration. Subject to any mandatory jurisdiction rules that protect consumers, disputes may be brought before the courts that have jurisdiction under applicable law. The consumer-mediation procedure described in Section 8 remains available for eligible consumer disputes and does not prevent recourse to a competent court.

Legal name: WAR ERA

Legal form: Société à responsabilité limitée (SARL)

Registered office: 173 rue de Courcelles, 75017 Paris, France

Registration: R.C.S. Paris 104 107 255

Email: contact@warera.io

Points of contact. contact@warera.io is our single point of contact for users under Article 12 of Regulation (EU) 2022/2065 (Digital Services Act), and for Member State authorities, the European Commission and the European Board for Digital Services under Article 11 of that Regulation. Communications with this point of contact may be made in French or English.

Further legal information, including the publication director and our hosting provider, is available in our Legal Notice.

In accordance with Directive 2000/31/EC (E-Commerce Directive) and Directive 2011/83/EU (Consumer Rights Directive), the above information is provided to allow identification of the service provider.

For any questions or concerns regarding these Terms, please contact us at the email address above.

War Era is operated by WAR ERA SARL, a company registered in France, with its registered office at 173 rue de Courcelles, 75017 Paris, France. Our company registration details are available on our Legal Notice.

WAR ERA SARL is the data controller for the personal data described in this Policy. This means that, where we act as controller, we determine why and how that personal data is processed.

Our main establishment is in France. The Commission Nationale de l'Informatique et des Libertés ("CNIL") is the French supervisory authority responsible for data protection. Your right to complain to the CNIL or another competent supervisory authority is described in Section 10.

For questions about this Policy, the processing of your personal data, or the exercise of your data-protection rights, contact us at contact@warera.io.

2.1 Account and authentication information: To create and access a War Era account, you provide an email address and use one of the authentication methods that we make available.

If you sign in using an email verification code, we process your email address and authentication information necessary to issue and verify that code.

If you use Google Sign-In, we receive your email address and Google user identifier from Google.

If you use Discord to sign in, we receive your email address, Discord user identifier and current Discord avatar from Discord.

Google and Discord also process personal data independently in accordance with their own privacy policies when you use their services.

We may also record information necessary to maintain and secure your account, such as your War Era account identifier, account creation date, last connection date and authentication status.

2.2 Phone verification: In certain situations, such as confirming Family Group eligibility, investigating suspected account sharing or multi-accounting, or addressing another account-integrity concern, we may ask you to verify your account using a mobile phone number.

We use Twilio Lookup to determine whether a phone number is eligible for verification, and Twilio Verify to deliver and confirm the verification code.

Twilio Verify also uses fraud-prevention functionality, including Verify Fraud Guard. Fraud Guard analyses verification traffic for patterns associated with SMS fraud and may automatically prevent a verification message from being sent where Twilio identifies the request as suspicious.

While a War Era phone-verification attempt is active, we temporarily retain the phone number in encrypted form for the purpose of completing that verification.

After the verification succeeds or the verification attempt ends, War Era deletes the phone number itself.

If verification succeeds, War Era instead generates and retains a keyed, one-way fingerprint derived from the verified number. The fingerprint is intended to allow us to determine whether the same verified number has previously been associated with another account without retaining the number itself.

We also retain the country associated with the verified number for account-integrity purposes. The phone-verification country and verification information are available only internally to authorised staff and are not displayed publicly or exposed through the public API.

The retained fingerprint does not contain the phone number in directly readable form, is not designed to be reversible, and is used only for comparison and account-integrity purposes.

Where you ask us to exercise a right concerning verification information held by Twilio and identification of the relevant Twilio record requires the original phone number, we may ask you to provide that number again for that limited purpose. We can compare it against the fingerprint already held by War Era without retaining the number after that process is complete.

Twilio generally acts on our instructions when providing Lookup and Verify services, but it may also process certain service, communications-usage and fraud-prevention data for its own purposes as an independent controller, including platform security, fraud and abuse prevention and compliance with its legal obligations. Further information is available in Twilio's privacy documentation.

2.3 Gameplay, profile and user-generated content: We process information generated through your use of the game and its features.

Depending on the feature, this may include:

- Your username, avatar, public profile description and account identifier;

- Account creation and activity dates;

- Country and in-game affiliations;

- Game progress, level, experience and skill information;

- Equipment, cosmetic items and other game assets;

- Rankings, statistics, achievements and similar competitive information;

- Premium or Supporter-related game status and counts where these form part of gameplay or public statistics;

- Military Unit, Party, government or other in-game roles;

- Actions performed in the game and timestamps associated with those actions;

- Transactions and transfers involving in-game resources;

- Preferences and game settings; and

- Content that you create or submit, including articles, chat messages, banners, descriptions and other user-generated content.

Some gameplay and profile information is intentionally visible to other players or available through our public API because War Era is a multiplayer game. Section 4 explains what information may be publicly available.

Official images hosted by War Era, including player avatars and approved game or shop content, are stored using infrastructure operated for the Service.

User-generated content may also contain images hosted through approved external providers. Section 5 explains the effect of loading externally hosted content.

2.4 Technical, connection and device data: We process technical and connection information necessary to operate, secure and protect the Service. This may include:

- IP address;

- Connection and request timestamps;

- Device category;

- Operating-system information;

- Browser type or family;

- Information transmitted as part of ordinary requests to the Service;

- Security and session cookies or similar identifiers;

- Login and account-connection information; and

- Device or browser fingerprint signals generated from a limited combination of technical information.

Our device/browser fingerprint does not attempt to uniquely identify a physical device using every characteristic available from it. It is generated from a limited set of technical signals and may therefore produce the same or a similar fingerprint for different users using similar devices, browsers, network configurations or privacy tools.

A fingerprint match is therefore treated as a security signal rather than conclusive proof that two accounts belong to the same person.

We also use security and session identifiers, including cookies used for account security and anti-abuse purposes, to identify patterns such as the same browser or session being used across multiple accounts, suspected account switching, multi-accounting, automated use, botting, scripting, ban evasion and other circumvention of the Service's rules.

Shared IP addresses and fingerprint similarities can occur for legitimate reasons, including shared networks, similar devices, VPN services, carrier infrastructure and privacy services such as relay networks. We therefore do not treat an IP-address match or ordinary fingerprint similarity alone as conclusive proof of a violation.

We do not use this technical profiling for advertising, behavioural marketing or cross-site advertising profiles.

2.5 Support, complaints, moderation and community feedback data: If you contact us for support, submit a complaint, appeal a moderation decision or otherwise communicate with War Era, we process the information necessary to handle that interaction.

Support may currently be provided through:

- Email;

- Our self-hosted Chatwoot support inbox;

- Our in-game support and reporting systems; and

- Our official Discord community.

Support records may include your account identifier, username, email address where applicable, Discord information where you contact us through Discord, the content of messages, attachments you provide, relevant transaction information, and other information necessary to investigate or respond to your request.

Community surveys and feedback: Where you voluntarily participate in a War Era survey, questionnaire, consultation or structured feedback form, we process the responses and information you choose to provide.

Depending on the form, this may include your opinions concerning the Service, rules, moderation, support, privacy, security, community features or proposed changes; whether you identify yourself as a current or former Staff Member; and any other information you voluntarily include in your response.

Surveys may allow you to respond without providing your War Era username, Discord identifier or contact details. Where you voluntarily provide identifying or contact information, including where you ask to be considered for a contribution reward or agree to be contacted regarding your feedback, we process that information for the stated purpose.

Please avoid including personal data about other individuals, or sensitive personal information, unless it is reasonably necessary for the feedback you are providing.

AI-assisted content moderation: War Era may use automated and artificial-intelligence-assisted tools to analyse content for potential violations of our Terms of Use and Community Guidelines. Depending on the feature, this may include public chat messages, articles, profiles and other publicly submitted content, as well as non-public content that is made available to War Era through the reporting or complaint process.

These systems may generate classifications, flags, confidence indicators, suggested rule categories, prioritisation information or other moderation recommendations for review by authorised personnel.

Unless otherwise stated, AI-assisted moderation is used to assist moderation and prioritisation rather than to treat an automated classification by itself as conclusive proof of a violation.

War Era does not routinely provide an AI moderation system with broader access to private communications merely because the system is automated. Where non-public content is processed, access is limited according to the applicable reporting, investigation and access-control process.

AI-assisted content moderation is not currently in operation. Before it is introduced, we will update this Policy, including the identity of any service provider used.

We also process moderation and enforcement records, which may include:

- Warnings, mutes, restrictions, fines, suspensions and bans;

- The date and duration of the sanction;

- The reason for the decision;

- The amount of an in-game fine where applicable;

- Evidence and account activity relevant to an investigation;

- Appeals and their outcome; and

- Records of actions taken by authorised staff.

Access to non-public support and moderation information is restricted according to staff role.

2.6 Payment data: If you make a purchase, payment processing is provided through Stripe.

War Era does not receive or store your complete payment-card number.

Depending on the transaction, War Era may receive or retain information such as your Stripe customer or payment identifier, transaction identifier, billing country, customer name, email address associated with the payment, card brand and last four digits, purchase amount and date, applicable tax information, subscription and payment status, and refund, dispute or chargeback information.

Access to this information within War Era is restricted to authorised personnel whose role requires it, including for billing, accounting, payment support, fraud prevention or dispute handling.

Purchases are optional and are not required to create a basic War Era account or play the free parts of the Service.

2.7 Push-notification data: Where push notifications are enabled, we use Firebase Cloud Messaging, a Google service, to deliver notifications associated with your account.

For this purpose, we process a notification token associated with your War Era account together with your notification preferences and information necessary to determine which notification should be sent.

You can disable particular notifications or all push notifications through the available settings and your device settings.

2.8 Age and parent or guardian information: We process an age bracket during registration so that we can apply the account rules and safeguards appropriate to your age.

The intended age brackets are:

- Under 15;

- 15 to 17; and

- 18 or older.

We do not need to retain your full date of birth for this purpose.

If you indicate that you are under 15, access to the Service requires the applicable parent or legal-guardian approval process. For that process, we collect the parent or guardian's email address, the name associated with that email and a record of their approval.

Where a user under 18 makes a purchase for which parent or legal-guardian authorisation is required, we may also process the parent or guardian's name and email address in order to request and document that authorisation. Where appropriate, the email used for the purchase-authorisation process is checked against the guardian information already provided for the account.

Parent and guardian information is used only for age-related account administration, authorisation, safeguarding, legal compliance and related evidence purposes.

2.9 Information you must provide: An email address, authentication information and your age bracket are required to create and maintain a War Era account. Without this information, we cannot create your account or provide the Service.

Phone verification information is required only where phone verification is requested under our Terms of Use for account-integrity, Family Group or related purposes. If required verification is not completed, the account may be subject to the restrictions or suspension described in our Terms of Use.

Parent or guardian information is required only where the age or purchase-authorisation rules described in Section 2.8 apply. Without the required approval, we may be unable to create or continue the relevant account access or complete the relevant purchase.

Other information, such as a public profile description or user-generated content that you choose to create, is optional unless we clearly tell you otherwise when the information is requested.

We process personal data only where we have an applicable legal basis. The basis depends on the purpose for which the data is being used.

Providing and administering the Service: We process account, authentication, gameplay and profile information to create and maintain your account, authenticate you, provide game functionality, save progress, display account-specific information and otherwise provide the Service you request.

Legal basis: Article 6(1)(b) GDPR, processing necessary for the performance of our contract with you or to take steps at your request before entering into that contract.

Account authentication and OTP delivery: We process your email address and authentication information to authenticate access to your account and, where email authentication is used, to send and validate one-time verification codes.

Legal basis: Article 6(1)(b) GDPR.

Service communications: We use your contact information to send communications necessary for the operation of your account or the Service, such as security information, account notices, purchase information, changes affecting the Service and legally required notices.

Legal basis: Article 6(1)(b) GDPR where the communication is necessary to administer the Service or our contract with you, and Article 6(1)(c) GDPR where communication is necessary to comply with a legal obligation.

Age-related account administration and parent or guardian approval: We process your age bracket to determine which account rules and safeguards apply.

Where parent or legal-guardian approval is required to create or use an account or authorise a purchase, we process the guardian information necessary to obtain and document that approval.

Legal basis: Article 6(1)(b) GDPR where this processing is necessary to administer eligibility for or performance of the Service or transaction, and Article 6(1)(c) GDPR where a specific legal obligation requires the processing.

Where a particular processing operation relies specifically on consent under Article 6(1)(a) GDPR, the rules applicable to the consent of minors also apply. In France, a minor aged 15 or older may provide their own consent for the direct offer of information-society services where Article 8 GDPR applies. For a child under 15, the consent requirements provided by applicable French law apply.

Phone verification and account-integrity checks: We use phone verification, the resulting one-way fingerprint and related verification information to confirm account eligibility, identify repeated use of the same verified number, investigate suspected multi-accounting or account sharing, administer Family Group rules and protect the integrity of the Service.

Legal basis: Article 6(1)(f) GDPR, our legitimate interests in preventing fraud, abuse, account circumvention and unfair use of the Service and in protecting War Era and its players.

We limit this processing by deleting the phone number itself after verification, retaining only the keyed one-way fingerprint and necessary country information, restricting access to authorised staff and providing review mechanisms where verification affects an account.

Security, anti-abuse and platform integrity: We process IP addresses, connection information, security/session identifiers, request-derived device and browser information, fingerprints and related technical signals to:

- Secure accounts and authentication;

- Detect and prevent unauthorised access;

- Detect suspected multi-accounting or prohibited account sharing;

- Detect bots, scripts and other prohibited automation;

- Detect cheating, circumvention and other abuse;

- Investigate ban evasion or attempts to bypass enforcement;

- Identify repeated or coordinated abuse affecting other users or the game economy; and

- Protect the availability, integrity and security of the Service.

Legal basis: Article 6(1)(f) GDPR, our legitimate interests in protecting the Service, enforcing its integrity rules, preventing fraud and abuse, and protecting users from conduct that would undermine fair or secure use of the Service.

In assessing those interests, we take into account that technical signals can have innocent explanations. Shared IP addresses, similar device fingerprints, VPNs, mobile networks, relay services and other shared infrastructure are therefore not all given the same evidentiary weight.

Access to detailed technical information is restricted according to staff role, and relevant identifiers are masked in ordinary staff tools where full access is not required.

Profiling and automated analysis: The account-integrity systems described above use automated analysis of technical signals to identify relationships or patterns between accounts. This constitutes profiling within the meaning of Article 4(4) GDPR.

At a high level, the system compares technical and security signals such as session information, connection information and limited device/browser characteristics in order to identify patterns consistent with account sharing, multi-accounting, automation or circumvention.

A matching IP address or ordinary fingerprint similarity is not treated as proof that two accounts are controlled by the same person.

Some stronger security signals may trigger an automatic protective restriction or suspension. Users can contest that measure, provide relevant context and request human review through our support channels. A reviewer considers the relevant information and can lift or modify the measure.

War Era does not rely solely on an IP-address match or ordinary device-fingerprint match to make a final determination that you violated the Terms.

War Era does not use solely automated processing to make a final decision permanently terminating an account without the opportunity for the review and safeguards required by applicable law.

Where a decision is based solely on automated processing and produces legal effects or similarly significantly affects you, War Era will provide the information and safeguards required by applicable law, including, where applicable, the ability to obtain human intervention, express your point of view and contest the decision.

Cookies and similar technologies used for security: Certain security and session mechanisms use cookies or similar technologies to operate account sessions and identify behaviour associated with circumvention or abuse.

The GDPR legal basis described above is separate from the rules governing the storage of or access to information on a user's device.

Where a cookie or similar technology is strictly necessary to provide a service expressly requested by the user or falls within another applicable exemption under Article 82 of the French Data Protection Act, it may be used without consent.

Where a cookie or similar technology does not qualify for an applicable exemption, War Era will obtain any consent required by Article 82 before storing or accessing that information.

War Era does not use these technologies for behavioural advertising.

Moderation and enforcement: We process gameplay information, reports, communications, moderation records and relevant technical evidence to investigate possible violations, enforce our Terms of Use and Community Guidelines, maintain consistent moderation, handle appeals and protect users and staff.

Legal basis: Article 6(1)(f) GDPR, our legitimate interests in operating a safe, fair and enforceable multiplayer service, and Article 6(1)(b) where processing is necessary to administer contractual account rules and provide the Service.

Automated translation for moderation and support: Where reasonably necessary to understand user-submitted content, War Era may use automated translation or language-model services to translate or provide the English meaning of content for authorised staff. This may include user messages or other content relevant to moderation, reports, support or community management.

The translated output is used to assist authorised staff in understanding the original content. Automated translation may be imperfect and does not by itself determine whether a user has violated the Rules.

Legal basis: Article 6(1)(f) GDPR, our legitimate interests in understanding user communications, operating moderation and support effectively across a multilingual community, and applying the Rules consistently.

AI-assisted moderation and automated analysis: Where AI-assisted or automated systems are used for content moderation, we process relevant user-generated content and associated contextual information to identify potential rule violations, prioritise reports, assist authorised moderators, improve consistency and protect users and staff.

The output of these systems may include content classifications, risk indicators, suggested rule categories or recommendations for human review. Context-dependent moderation decisions may require human assessment because automated systems can misunderstand context, humour, quotation, language, cultural references or other circumstances.

Legal basis: Article 6(1)(f) GDPR, our legitimate interests in maintaining a safe and appropriately moderated community, identifying potentially harmful or prohibited content efficiently, supporting consistent enforcement and reducing unnecessary manual monitoring, subject to appropriate safeguards for users' rights and freedoms.

Public game profiles and gameplay information: War Era is a multiplayer game. Certain profile and gameplay information is made visible to other users as part of ordinary game functionality.

Legal basis: Article 6(1)(b) GDPR where making the information visible is necessary to provide the multiplayer or competitive feature requested by the user.

Certain additional public rankings, statistics and community information are processed on the basis of Article 6(1)(f) GDPR, reflecting our legitimate interest in operating transparent multiplayer, ranking and community systems, subject to data minimisation and the interests and rights of users.

This may include purchase-related gameplay statistics, such as Gems purchased, Supporter Plan months, gifts sent or boxes opened, where these statistics are used in public rankings or other competitive features. These rankings do not display your payment-card details or other non-public payment information.

Users may request exclusion from purchase-related rankings by contacting us at contact@warera.io. Where a user is excluded, the exclusion also applies to the corresponding public ranking information made available through the public API.

Section 4 explains the categories of information that may be public or accessible through the public API.

Public moderation outcomes: We may display limited information concerning certain moderation outcomes, such as the type of sanction, its date, duration, remaining duration, the general category of the rule concerned and any applicable in-game fine.

We do this to provide transparency about rule enforcement, allow game systems and other players to understand account restrictions that affect interaction, support consistent enforcement and reduce the need to identify individual staff members responsible for moderation decisions.

Legal basis: Article 6(1)(f) GDPR, our legitimate interests in transparent and consistent community moderation, enforcement of the Service's rules and protection of users and staff.

Non-public evidence, technical data and internal moderation information are not made public merely because a sanction is displayed.

Support, complaints and appeals: We process support correspondence and account information to answer requests, resolve technical or account problems, administer purchases, handle complaints and appeals and maintain appropriate records of those interactions.

Legal basis: Article 6(1)(b) GDPR where the processing is necessary to provide contractual support or administer the Service, and Article 6(1)(f) GDPR where it is necessary for complaint handling, dispute management, maintaining appropriate evidence or protecting War Era's or a user's legitimate interests.

Community surveys and feedback: We process survey and feedback responses to understand community views, evaluate existing and proposed features, rules, policies and processes, identify recurring concerns, improve the Service and its support and moderation systems, and help prioritise future changes.

Where you voluntarily provide identifying or contact information, including for consideration for a contribution reward or for follow-up concerning your response, we also process that information for those purposes.

Legal basis: Article 6(1)(f) GDPR, our legitimate interests in consulting our community, understanding how the Service and its associated processes are experienced, identifying areas for improvement, and developing and operating the Service effectively. Participation in general community surveys and the provision of identifying or contact information are voluntary unless a particular form clearly states otherwise.

Push notifications: Where you enable push notifications, we process the notification token, account information and notification preferences necessary to deliver the notifications you have chosen to receive.

Legal basis: Article 6(1)(b) GDPR, where this is necessary to provide the notification functionality you have chosen to use.

You can disable individual notification types or all push notifications through the available settings or your device.

GIFs and externally hosted user content: Where a feature displays a GIF or another externally hosted image, your device connects to the relevant host in order to retrieve that content. The external host therefore receives technical information necessary to provide the requested file, such as your IP address and the URL or resource being requested.

For Klipy GIF functionality, War Era does not send your War Era account identifier or preference profile to Klipy as part of the image request.

Legal basis: Article 6(1)(b) GDPR where the connection is necessary to provide content or functionality requested through the Service.

Section 5 identifies the external services currently approved for this purpose.

Website analytics: We use a self-hosted deployment of Umami to produce aggregate statistics concerning use of our website.

Our Umami configuration does not use advertising cookies, does not create cross-site profiles and is not used to identify individual visitors for marketing purposes.

Legal basis: Article 6(1)(f) GDPR, our legitimate interest in understanding the operation and use of our websites so that we can maintain and improve them.

Payments, subscriptions and accounting: We process transaction and payment-confirmation information to complete purchases, administer Supporter Plan subscriptions, provide purchased benefits, process refunds and handle payment disputes.

Legal basis: Article 6(1)(b) GDPR, performance of the purchase or subscription contract.

We also retain and process accounting, invoicing, tax and transaction information where required by applicable law.

Legal basis: Article 6(1)(c) GDPR, compliance with legal obligations.

Payment-fraud and chargeback investigation may also involve processing based on Article 6(1)(f) GDPR, reflecting our legitimate interest in preventing and investigating fraudulent transactions and protecting the Service from payment abuse.

Legal compliance and legal claims: We may process or disclose personal data where necessary to comply with a binding legal obligation, court order or request from a competent authority.

Legal basis: Article 6(1)(c) GDPR.

We may also preserve and use information where reasonably necessary to establish, exercise or defend legal claims, investigate serious abuse, respond to disputes or protect the legal rights of War Era or another person.

Legal basis: Article 6(1)(f) GDPR, except where another legal basis is required by applicable law.

Consent-based processing: Most processing necessary to operate, secure and moderate War Era does not rely on consent.

Where we introduce processing for which consent is legally required, including a cookie, tracker or similar technology that does not qualify for an applicable exemption, we will request that consent before the processing begins.

Where processing is based on Article 6(1)(a) GDPR, you may withdraw your consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

War Era is a multiplayer game. Certain account, profile, gameplay and moderation information is therefore intentionally visible to other players or available through our public API.

4.1 Public profiles and gameplay information: Depending on the relevant feature, publicly visible information may include:

- Your username and War Era account identifier;

- Avatar and public profile description;

- Account creation and last-activity information;

- Level, experience, skills and gameplay statistics;

- Rankings and competitive information;

- Equipment, cosmetic items and other visible game assets;

- In-game affiliations, roles and positions;

- Supporter Plan status, where shown on your profile;

- Purchase-related statistics, such as Gems purchased, Supporter Plan months, gifts sent and boxes opened, where these appear in public rankings;

- Selected gameplay activity and timestamps;

- Public game achievements and progression; and

- Other information that forms part of the multiplayer or competitive features of the Service.

Information that is public within the Service may also be available through our public API.

We do not expose through the public API your email address, phone number, phone-verification fingerprint, IP address, security cookies, device/browser security signals, payment-card details, private support correspondence or other non-public security information.

You may ask to be excluded from purchase-related rankings by contacting us at contact@warera.io.

4.2 Public API: War Era provides a public API that allows applications and users to retrieve game and player information using identifiers made available through the Service.

Unauthenticated public API responses may contain detailed profile and gameplay information, including activity dates, progression, skills, statistics, rankings, equipment, game roles and other information that is already used as part of War Era's multiplayer systems.

The precise fields available through the public API may change as game features develop. We apply data-minimisation principles when deciding which information is appropriate to expose publicly.

Where authenticated API functionality is available, you may create API tokens associated with your account. Anyone who possesses a valid token may be able to access the information authorised by that token. You should therefore treat API tokens as credentials, provide them only to applications you trust, and revoke tokens that you no longer use.

Access to internal, non-public interfaces is not supported and is prohibited under our Terms of Use.

4.3 Moderation outcomes: Certain moderation outcomes may be visible to other players where this forms part of War Era's moderation and community systems.

Depending on the sanction, the information displayed may include:

- The sanction type;

- The date of the sanction;

- Its duration or remaining duration;

- The general category of the rule concerned; and

- The amount of an in-game fine, where applicable.

We do not publicly identify the staff member responsible for the decision.

Internal evidence, support correspondence, technical security data, account-linking signals and other non-public moderation information are not made public merely because a sanction is displayed.

Moderation records form part of War Era's historical enforcement log and are designed to preserve the history of actions taken on an account. Where a previous decision is overturned, corrected or requires additional context, War Era may add an administrative clarification or subsequent decision rather than altering the original historical entry.

Public visibility of moderation outcomes is managed separately from the underlying historical record. Publicly displayed sanctions automatically cease to be shown once the applicable visibility period described in Section 6 expires, unless the sanction remains in effect or another lawful reason requires continued publication.

Where applicable law requires a historical record to be corrected, restricted, deleted or otherwise modified, War Era will take the action required by law.

4.4 Deleted accounts: After account deletion and completion of the deletion process described in Section 6, the public-facing account is pseudonymised.

The previous username and avatar are removed from the public profile and replaced with generic information.

Certain historical gameplay information may continue to be associated with the pseudonymised War Era account identifier where this is necessary to preserve game history, transaction integrity or other users' records.

If another person already knows the account identifier, they may therefore still be able to retrieve limited pseudonymised historical information for as long as that information is retained under Section 6.

We use service providers and platforms to operate War Era. Depending on the service, these organisations may process personal data on our instructions, act as independent controllers for particular processing, or perform both roles for different activities.

Authentication and communications providers:

- Google, where you choose Google Sign-In, and in connection with Firebase Cloud Messaging.

- Discord, where you choose Discord authentication or communicate with War Era through our official Discord community.

- Brevo, to deliver authentication codes and other transactional email messages.

- Zoho, which provides our company email service.

Phone-verification provider:

- Twilio, to provide phone-number lookup, verification-code delivery and verification functionality, including fraud-prevention features associated with Twilio Verify.

Twilio primarily processes verification data on our instructions when providing these services. Twilio may also process certain information independently for its own platform-security, fraud-prevention, legal-compliance and related purposes.

Payment provider:

- Stripe, to process purchases, Supporter Plan subscriptions, refunds, disputes, chargebacks and related payment activities.

For purchases processed through ordinary Stripe payment services, Stripe processes payment information on War Era's behalf and may also process certain information for its own purposes as an independent controller, including fraud prevention, security and legal compliance.

For transactions using Stripe Managed Payments, Stripe's affiliate Sold through Link, LLC acts as merchant of record on War Era's behalf. War Era remains the seller and provider of the purchased digital content or service. Sold through Link and other relevant Stripe entities may process payment and transaction information for merchant-of-record services, payment collection, applicable taxes, fraud prevention, transaction support, refunds, disputes and legal compliance, and may share relevant order and transaction information with War Era so that we can fulfil and administer the purchase.

Stripe's own privacy documentation explains its processing activities in more detail.

Support and community services: War Era uses a self-hosted deployment of Chatwoot to manage support correspondence. Because this deployment is operated on infrastructure controlled for War Era, Chatwoot itself does not necessarily receive personal data as a separate third-party service provider merely because its software is used.

Where support takes place through Discord, Discord separately processes information on its own platform under its own privacy terms.

- Google Gemini API, provided through a paid Google AI Studio project, which War Era uses through a tool available only to authorised staff to translate or provide the English meaning of user-submitted content where necessary for moderation, support or internal community-management purposes. Relevant message content is transmitted to Google for this purpose. Under the applicable Paid Services terms, Google processes prompts and responses under its data-processing terms and does not use them to improve its products. War Era has configured the service so that prompts and responses are not stored.

- Tally, which we use to create and host community surveys, questionnaires and feedback forms and to process and store responses on our behalf.

Hosting and infrastructure providers: Our hosting, database, network, content-delivery and infrastructure providers, which process data as necessary to host, operate, secure and deliver the Service.

These providers may process technical, account, support or other Service data where necessary to provide infrastructure to War Era.

Push notifications:

- Google Firebase, to provide push-notification delivery where notifications are enabled.

GIFs and externally hosted images: Where a user requests or views externally hosted content, the device may connect directly to the relevant content provider.

Approved external image or GIF providers may include:

- Imgur;

- Giphy;

- Tenor;

- Klipy;

- Cloudinary;

- PostImages and postimg.cc;

- ImgBB; and

- ImageBam.

The external host receives the technical information necessary to respond to the request, such as the IP address and requested resource URL.

War Era does not intentionally attach your War Era account identifier to these external image requests.

Professional advisers and authorities: We may provide relevant personal data to:

- Lawyers, accountants, auditors or other professional advisers where necessary;

- Courts, regulators, law-enforcement authorities or other competent public authorities where disclosure is legally required or lawfully necessary.

Internal access: Personal data may be accessed by authorised War Era personnel and authorised contractors or service providers acting on War Era's instructions and subject to appropriate confidentiality, security and data-processing obligations, only to the extent required for their respective responsibilities or services.

Access to more sensitive information, including payment information, unmasked IP addresses, account-security information and non-public moderation records, is restricted to personnel whose role requires that access.

Access permissions may be granted to additional authorised company personnel where necessary for functions such as billing, accounting, payment support, fraud prevention, moderation, security or dispute handling.

We do not sell your personal data.

War Era does not display third-party advertising within the Service and does not use the processing described in this Policy to create advertising profiles.

Corporate transactions: If all or part of War Era's business is sold, merged, reorganised or transferred, personal data relating to the Service may be transferred to an acquiring or successor entity as part of that transaction. Where that entity becomes a controller of your personal data, it will be responsible for processing the data in accordance with applicable data-protection law. We will provide any notice concerning a change of controller or material change in processing that is required by applicable law.

We do not keep personal data for longer than necessary for the purposes for which it is processed, except where a longer period is required or permitted by law.

Different categories of information have different retention periods.

Account and gameplay data: While your account remains active, we retain the account, profile and gameplay information necessary to operate the Service, preserve game progress and provide access to content and features associated with the account.

Certain historical profile, gameplay and in-game transaction information is retained for up to twenty-four (24) months from the date the account last became inactive. For this purpose, an account is treated as inactive after three consecutive days without a login. If the account becomes active again, the applicable activity and retention timeline is recalculated from the subsequent account activity.

Historical records may be retained during that period where necessary to preserve game integrity, linked transactions, other users' records, moderation history or security investigations.

This applies to historical activity records. It does not apply to your account itself or to content and items permanently unlocked on it, which remain associated with the account for as long as the account exists.

User-generated content such as articles, banners, designs and other content may follow separate retention rules where that content continues to form part of the Service, subject to applicable deletion rights, our Terms of Use and our User Generated Content Agreement.

Technical, connection and device information: IP addresses, device/browser security signals, fingerprints, connection information and related technical security data are generally retained for up to twenty-four (24) months from the date they were last relevant to an active account or security purpose.

Where an account is deleted or terminated, relevant security identifiers may be retained for up to twenty-four (24) months where necessary to investigate multi-accounting, ban evasion, serious abuse or other account-integrity concerns.

These records may be removed earlier where they are no longer necessary for those purposes.

Phone-verification information: The phone number itself is retained by War Era only for the duration of an active verification attempt and is deleted when the attempt succeeds or ends.

The keyed fingerprint derived from a successfully verified number and the associated country information are retained on the same security basis as the technical and device information described above.

War Era does not retain the original phone number after the verification process is complete.

Moderation and enforcement records: Moderation and enforcement records are generally retained for:

- Twenty-four (24) months from the date of the moderation decision; or

- For the duration of the sanction plus a further twelve (12) months,

- Whichever is longer.

These records are maintained as part of War Era's historical enforcement log so that we can administer sanctions, handle appeals, investigate repeated abuse, maintain consistent enforcement and explain previous decisions.

Where a previous decision is later overturned, corrected or requires additional context, an administrative clarification or subsequent decision may be added to the historical record.

AI-assisted moderation records: Automated or AI-generated flags that do not result in a moderation case or enforcement action are retained only for as long as reasonably necessary to review the flag, evaluate system accuracy and investigate false positives or abuse, and are generally deleted or anonymised within ninety (90) days.

Where an AI-generated flag, classification or recommendation becomes relevant evidence in a moderation investigation or enforcement decision, the relevant information forms part of the moderation record and follows the applicable moderation-record retention period described above.

Aggregated or irreversibly anonymised information used to measure system accuracy, false-positive rates or moderation trends may be retained for longer.

Public visibility of moderation outcomes: Where a moderation outcome is displayed publicly, it remains publicly visible for twenty-four (24) months from the date of the decision, or for the duration of the sanction plus a further twelve (12) months, whichever is longer. At the end of that period, public visibility is automatically disabled unless the sanction remains in effect or another lawful reason requires continued publication. Disabling public visibility does not itself alter the underlying historical moderation record.

Internal moderation history: The underlying enforcement record is retained internally for the moderation-record retention period described above. It may be retained beyond that period only where specifically necessary to resolve a pending appeal, investigate repeated abuse linked to the account, comply with a legal obligation, or establish, exercise or defend a legal claim, and only for as long as that purpose requires. Access to those records is restricted according to staff role.

Support records: Transient support reports that no longer need to be retained after they have been addressed or redirected to the appropriate in-game reporting mechanism may be deleted promptly after resolution.

Other support correspondence may be retained while it remains relevant to an active account, but is generally purged no later than twenty-four (24) months after the relevant support interaction, unless it is deleted earlier or longer retention is specifically necessary to resolve an unresolved dispute or appeal, investigate a security issue, comply with a legal or regulatory obligation, or establish, exercise or defend a legal claim.

Where longer retention applies, only the information reasonably necessary for that purpose is retained and only for as long as that purpose requires.

After the relevant matter has ended or the account has been deleted, support records are retained only for as long as reasonably necessary to document the request or decision, respond to a dispute, demonstrate an authorisation requested by the user, establish or defend legal claims, or comply with another applicable obligation.

Community surveys and feedback: Identifiable responses to community surveys, questionnaires and structured feedback forms are generally retained for up to twelve (12) months after the relevant survey or consultation closes. This period allows War Era to analyse responses, identify recurring concerns, evaluate subsequent changes, follow up where appropriate, and document the feedback considered in product, policy and organisational decisions.

Identifying or contact information provided solely for consideration for a contribution reward is deleted or separated from the survey response once the reward process has been completed and the information is no longer reasonably necessary for that purpose.

Survey responses may be retained for longer where specifically necessary in connection with an unresolved complaint, investigation, dispute, regulatory matter or legal claim, and only for as long as that additional purpose requires.

Aggregated or irreversibly anonymised survey results may be retained for longer because they no longer identify an individual respondent.

Parent and guardian records: Information documenting parent or guardian approval is retained for as long as necessary to demonstrate the applicable account or purchase authorisation and to administer the user's account.

Where guardian information relates to a purchase or another transaction that is subject to a statutory retention period, the relevant evidence may be retained with that transaction for the applicable period.

Payment and accounting records: Transaction and payment information necessary to fulfil a purchase or subscription is retained for the duration necessary to administer that transaction.

Accounting records and supporting documents that War Era is legally required to retain are kept for ten (10) years in accordance with applicable French commercial law.

Stripe may independently retain personal data for periods determined by its own legal, regulatory, fraud-prevention and operational obligations. Stripe's retention periods are described in its own privacy documentation and do not determine War Era's separate retention obligations.

Push-notification information: Push-notification tokens and related notification information are retained only for as long as necessary to provide notification functionality. Obsolete, invalid or inactive notification identifiers are periodically removed or replaced.

Account deletion: If you request account deletion, War Era provides a fifteen (15) day grace period during which the deletion request can be cancelled by logging back into the account.

If the deletion proceeds:

- Your public username and avatar are replaced with generic pseudonymous information;

- Your email address is removed from the active War Era account record;

- Your account is removed from public rankings;

- Account access is disabled;

- The account identifier may remain in order to preserve linked game, moderation and transaction records;

- Certain historical gameplay data may remain associated with that pseudonymous identifier for the applicable retention period;

- Historical in-game transactions may remain associated with the pseudonymous identifier where necessary to preserve transaction and game integrity;

- Historical usernames may remain accessible only to authorised personnel where necessary for moderation, security or investigation purposes; and

- Security identifiers may continue to be retained for the periods described above.

Because some records remain linked to a persistent account identifier, this process is pseudonymisation rather than complete anonymisation for as long as War Era can still reasonably link the retained information to the former user.

Deletion of an email address from the active account database does not necessarily delete the same address from independently retained support correspondence, payment/accounting records, legal archives or provider records where those copies remain subject to a separate lawful retention period.

Backups: War Era maintains protected backups for resilience and disaster recovery.

Backups may contain information that has already been deleted from the active system. These backups are not used for ordinary account administration and age out through the backup lifecycle, currently within approximately six (6) months.

If a backup is restored following an incident, deletion and retention rules are reapplied to restored data where appropriate.

Serious violations and prevention of repeated abuse: Where an account has been terminated for repeated serious violations, including ban evasion or system abuse, War Era may retain limited security identifiers necessary to identify attempts to evade that termination.

Where a phone-verification fingerprint is available, it may be used for this purpose.

Where no such fingerprint is available, War Era may retain a keyed one-way hash derived from the account email address rather than retaining the email address itself.

These identifiers are generally retained for up to twenty-four (24) months from termination and are periodically reviewed. They may be removed earlier where the underlying security risk no longer exists.

Investigations, disputes and legal claims: Where specific personal data is necessary for an ongoing fraud or security investigation, unresolved appeal, regulatory matter, legal dispute or the establishment, exercise or defence of a legal claim, War Era may retain the relevant data for longer than the ordinary periods above.

Only the information reasonably necessary for that purpose is retained.

When the additional purpose ends, the information is deleted or returned to the ordinary retention schedule unless another lawful basis requires continued retention.

Where the law applicable to you requires a different retention period, we apply that period instead.

War Era is established in France and our primary infrastructure is located in the European Union.

Some service providers, platforms or authorised personnel may nevertheless process or access personal data from countries outside the European Economic Area ("EEA").

Where access or disclosure constitutes an international transfer of personal data under Chapter V GDPR, War Era uses an appropriate transfer mechanism.

Depending on the recipient and country, this may include:

- A European Commission adequacy decision;

- The EU-US Data Privacy Framework, where the relevant United States recipient is validly certified under that framework;

- The Standard Contractual Clauses adopted by the European Commission under Commission Implementing Decision (EU) 2021/914; or

- Another transfer mechanism permitted under applicable data-protection law.

Where Standard Contractual Clauses or another Article 46 safeguard is used, War Era assesses the relevant circumstances of the transfer and implements supplementary safeguards where required.

Where authorised War Era personnel access systems from outside the EEA, access remains subject to War Era's role-based permissions, confidentiality requirements and technical and organisational security measures.

You may contact us at contact@warera.io if you would like information about the safeguards applicable to a particular international transfer or how to obtain a copy of the relevant safeguard, subject to lawful redactions where necessary.

War Era implements technical and organisational measures appropriate to the nature of the data and the risks associated with its processing.

These measures include, as appropriate:

- Encryption of data in storage and in transit;

- Role-based access controls;

- Limiting access to personal data to personnel whose role requires it;

- Masking sensitive identifiers, including email addresses and IP addresses, in ordinary staff tools;

- Restricted and logged access to unmasked information;

- Separate controls for access to sensitive payment, security and moderation information;

- Protected backups and recovery procedures;

- Security monitoring and anti-abuse controls; and

- Review and revocation of access when it is no longer required.

We continuously maintain and review these measures to reflect current security practices. That said, no method of transmission over the internet or electronic storage can be guaranteed to be entirely secure, and we cannot promise absolute security. If we become aware of an incident affecting your data, we will act in accordance with our obligations under applicable law.

War Era applies age-related account rules separately from the legal bases used to process personal data.

During registration, we ask users to select an age bracket:

- Under 15;

- 15 to 17; or

- 18 or older.

We do not retain a user's full date of birth for this purpose.

Under our account rules, a user under 15 may use the Service only with the required approval of a parent or legal guardian.

Where this applies, we request limited guardian information, including the guardian's email address, name and record of approval, in order to administer that process.

The fact that War Era requires parent or guardian approval for account use does not mean that every processing activity involving a user under 15 relies on consent as its GDPR legal basis.

Where a particular processing operation does rely on consent under Article 6(1)(a) GDPR in connection with the direct offer of an information-society service, the rules applicable to minors apply.

In France, a user aged 15 or older may give their own consent for such consent-based processing. For a user under 15, the joint consent requirements provided by applicable French law apply.

Where a user under 18 wishes to make a purchase and parent or guardian authorisation is required under our Terms of Use, we may process the guardian's name, email address and approval information to verify and document that authorisation.

We aim to provide information concerning children's personal data in language that is clear and understandable for the relevant age group.

A parent or legal guardian who has questions about a child's account or wishes to exercise rights concerning personal data may contact us at contact@warera.io.

Subject to the conditions and limitations provided by applicable law, you may have the following rights concerning your personal data.

- Access: You can ask whether War Era processes personal data about you and request access to that data.

Depending on the request, this may include information such as your account profile, connection history, moderation and sanction history, account action logs and other personal data associated with your account.

We do not provide another person's personal data merely because it appears in a record concerning you, and information may be redacted where necessary to protect the rights and freedoms of others, security measures, confidential information or other interests protected by law.

- Rectification: You can ask us to correct personal data that is inaccurate and, where appropriate, complete data that is incomplete.

- Erasure: You can ask us to delete personal data concerning you.

This right is not absolute. We may retain data where continued processing is necessary for a legal obligation, establishment or defence of legal claims, security purposes, prevention of serious abuse, protection of other users' transaction history or another ground permitted by applicable law.

Section 6 explains our retention and account-deletion process.

- Restriction: You may ask us to restrict the processing of personal data in circumstances provided by Article 18 GDPR, including while certain disputes concerning accuracy, objection or lawful processing are being considered.

- Portability: Where the legal conditions apply, you can ask to receive personal data that you provided to us in a structured, commonly used and machine-readable format.

The right to data portability applies to processing based on consent or contract that is carried out by automated means. It does not apply to every category of data War Era holds about you.

Where technically feasible and legally applicable, you may also ask us to transmit qualifying portable data directly to another controller.

- Objection: Where processing is based on War Era's legitimate interests under Article 6(1)(f) GDPR, you may object on grounds relating to your particular situation.

We will stop the relevant processing unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is necessary for the establishment, exercise or defence of legal claims.

This right applies, for example, to relevant security, anti-abuse and moderation processing carried out on the basis of legitimate interests.

- Withdrawing consent: Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

- Automated decisions, profiling and AI-assisted moderation: Where War Era uses profiling, automated analysis or AI-assisted moderation as described in Section 3, you may contest an automated restriction or suspension through our support channels and provide information that you want us to consider.

AI-generated flags, classifications or recommendations may assist authorised staff in identifying or reviewing potential violations. These outputs do not by themselves establish that a violation occurred, and relevant context may be considered as part of the moderation or appeal process.

Where Article 22 GDPR applies to a decision based solely on automated processing that produces legal effects or similarly significantly affects you, you have the safeguards required by applicable law.

Where applicable, these include the right to obtain human intervention, express your point of view and contest the decision.

A human reviewer must be able to genuinely reconsider the relevant evidence and is not required to uphold the automated result.

- Instructions after death: Under Article 85 of the French Data Protection Act, you may give general or specific instructions concerning the retention, erasure and communication of your personal data after your death. Specific instructions concerning personal data processed by War Era may be sent to contact@warera.io and may be modified or withdrawn in accordance with applicable law.

By default, War Era does not disclose your account data to a third party merely because of your death. If War Era receives and verifies notice of your death, we will apply any valid instructions you have provided and any rights that applicable law grants to your heirs; otherwise, your personal data remains subject to the retention and deletion rules described in this Policy.

You may specifically instruct War Era whether your personal data should or should not be communicated after your death to a third party you designate, subject to applicable law and the rights of other persons.

- Exercising your rights: To exercise a data-protection right, contact us at: contact@warera.io

We may ask for information reasonably necessary to confirm your identity before acting on a request, particularly where disclosure of the requested information could expose account or security data.

We will respond without undue delay and normally within one month of receiving your request.

Where permitted by GDPR because a request is complex or numerous requests have been received, this period may be extended by up to two additional months. If we use an extension, we will inform you within the initial one-month period and explain the reason.

Where the law applicable to you sets a shorter response period, we will respond within that period.

- Complaints: You also have the right to lodge a complaint with a competent data-protection supervisory authority.

In France: Commission Nationale de l'Informatique et des Libertés (CNIL)

3 Place de Fontenoy

TSA 80715

75334 Paris Cedex 07

France

www.cnil.fr

If you live in another EU or EEA country, you may also have the right to complain to the supervisory authority applicable in that country.

The Service may contain links to websites, services or communities operated by third parties.

Where you leave War Era and interact directly with another service, that provider may process personal data independently under its own privacy policy and terms.

This includes services such as Google, Discord, Stripe, Twilio and externally hosted media providers.

User-generated content, including articles, may also contain links to external websites. War Era does not control the privacy practices of those destinations.

Players may create independent War Era-related communities, including country Discord servers or groups on other social-media platforms.

Unless War Era expressly identifies such a community as an official War Era service, those communities are operated independently by their administrators. War Era does not control how independent communities process personal data merely because they relate to the game or are known to War Era staff.

We may update this Privacy Policy from time to time to reflect changes to the Service, our data-processing activities, providers, security practices, legal requirements or regulatory guidance.

When we make a material change, we will take reasonable steps to bring the updated Policy to users' attention before the change takes effect where required by law, and otherwise no later than when it takes effect. Where we intend to further process personal data for a materially different purpose, we will provide the information required by applicable law before that further processing begins.

Depending on the change, notice may be provided through the Service, account notifications, email, an announcement or another appropriate communication channel.

Where applicable law requires consent or another specific action before a new processing activity begins, updating this Privacy Policy alone will not replace that requirement.

The Effective Date at the beginning of the Policy identifies the current version.

War Era is operated by WAR ERA SARL, a company registered in France, with its registered office at:

173 rue de Courcelles

75017 Paris

France

For questions about this Privacy Policy, the processing of your personal data, or the exercise of your data-protection rights, contact us at contact@warera.io.