Moderation Insights
Hey friends,
TLDR: Data, general insight on modding
This is NOT official, maybe I will give it the category and the Mods know about my post, but this is just my own little experiment for now :AYAYA:. Just want to improve playerinteraction and give some data so people can maybe understand more about moderation.
I decided to make this post with some general information and insights on moderation, since I know both sides pretty well and what people think we do/handle vs. what we actually do.
1. Moderation Tier (work and permissions)
1.1 Contentmod > News (language/category), chat, avatar/description - generally mute/deletion/warning
1.2 Moderator > All content perms + some deeper perms for scripting, multi and other stuff - can ban/unban+fine players
1.3 Admin > All moderator perms + deeper info due to dataprotection, mainly do FG due to that data and review what the rest does - can fine countrys, give back money, revert contracts, revert people from gov. + county etc.
2. Mods, reports and tickets
We are all doing this to improve the game in our free time with different timezones and languages. So to give you the proper review for some stuff and handle it properly stuff sometimes takes a day for more complex topics.
2.1 While we are I think 20 Mods in all different Tiers, there are a lot busy in IRL and inactive, so generally around 8-10 people from the team do the main workload. The more inactive people give valueable feedback/review and do some ingame reports. Arth is reworking the whole system in the background, so that will improve soon and give us better ways to display roles.
While content reports/tickets mainly go pretty quick, some tickets and appeals and discussion dont.
Multi+Scripting etc. cases of moderators and admins take most of the times longer and are checked with multiple people+reviewed.
2.2 Spamreports and endless discussions
A lot of people spamreport/create the same ticket with multiple people knowingly and this slows us down and also pisses people off if we close tickets at a certain point because they are the same or in other topics the verdict is done and they cant stop discussing or trying to find any greyarea there is to circumvent it. Dont forget all the pings :KEKW:
We understand we all make reports/tickets for a reason, but some stuff takes time, review, is complex or for many other reasons.
So no, you dont need to make 8x a report or ticket, if one sides got punished and the other not within 2 hours. You are invited to keep us in check, but spamming and getting offensive after 2 hours is not the way.
2.3 Some general data
Tickets via Discord only:
The peak is around 800-850.
Most people I asked thought we ban around 150 accounts each month and mute 150-250, well let me tell you :KEKW:
We banned 2358 accounts, 49 were overturned (appeal/more checks/context) 111 were ISP issues and unbanned.
We warned 883 times.
We deleted around 1200 messages. (Dont forget a lot of translation+context)
We fined 12840 BTC just from players due to boosting/multi etc.
We muted 425 times for 1858 days total.
We reset 53 Usernames, 42 avatars and 4 descriptions.
We resolved besides Discord tickets+Mail, almost 5000 ingame reports overall.
That is all the data from only july.
Rules and bias?
I think we all know, stuff can always improve, but for some we need systemchanges etc. (still a beta game)
Rules are WIP to make them more clear and the whole Rule.6 is in review.
Punishments are also being reviewed and might be adjusted in the future. (personally big fan)
3.1 Bias
There are two aspects I generally want to adress just to maybe give some perspective.
We are all mods from different countrys and blocks and we do review most of the stuff with multiple people that are ingame enemys.
Secondly we can all see via system, what mod does what modaction to whom.
Im trying to give some data input here, that maybe some of you friends get the overall insight.Personal note:
Hopefully that does give you some insights and maybe you understand certain aspects more. We all know there are always some problems, even in the future, but this game is a beta and Vatou just finalized the founding of the company with Arth.
Flaming especially Vatou is not the way, guy wants the best for all but cant split into 5 people at the same time currently.
Flame me instead :KEKW: I can handle it, thats also why I personally decided to make this post, to improve our communications and hopefully improve that longterm.
Please comment if you like this kind of stuff or have a general question and I can maybe answer that or make a another one in the future.
Thats it and im personally giving away 1x Premium, just like the post to join.
Sincerely Hook :Sussy:
PS: Didnt wanna use AI for such stuff, so keep any mistakes or weird grammar you find...it is late in Germany :peepoLove:
Just wrote my mind down :Belly: