En
Hello,
First, the support ticket server is completely neglected.
Second, admins and moderators ban players arbitrarily based on their personal mood—and please don't tell me it's "AI" or "anti-cheat protection."
Let's start with regional servers (excluding Kuwait, I am talking about other countries like Iraq and others). Certain players get banned for a few hours and then immediately unbanned. When you put a scale logo representing justice on your server without actually applying justice, are you trying to fool yourself or what?
Furthermore, players in other provinces receive permanent bans without even being given a chance to speak, followed by their tickets being closed. The excuse used is "multi-accounting"—where they link an account ID belonging to an entirely different person in another province and claim it belongs to the banned player. I am not making this up; there is proof.
There is also the "suspicion" excuse. An admin simply says, "I suspect you," hands out a ban, and then spends an entire year in a ticket trying to force a confession for something the player never did. They try to play psychological games until the player eventually admits to something false just to end the ridiculous ordeal started by the admin.
There are many such cases I could list, but this is enough for now. I have evidence for everything I am saying, and even more. I advised everyone who opened a ticket to state the exact truth without exaggeration. Some of my friends were banned under these exact flimsy excuses despite never breaking any game rules. On the other hand, I am not defending actual violators—banning those who misuse the game or break rules is justified. However, clear mistakes are being made by the administration as well.،،
And to make them 'happy,' they give some players a permanent ban and tell them they can just open a new account, giving weak excuses—even though the player never broke any rules or cheated.
Additionally, some players have issues with purchasing gems, and their tickets have been left unanswered for days. It is neglected to that degree.
I am not talking here about opening tickets on Discord just to check on a player; I am speaking plainly for the sake of everyone's rights. Banning someone based on mere 'suspicion' after they opened a ticket, and then ignoring that ticket on top of it, is not justice."
...
I guess you don't want any cheating/bias in the decision either, just like the game?
.....
Translated by AI
عربي
راح اختصرها
1-اهمال تذاكر من قبل الادمنية
2- تبنيد ب ساعات ع مزاج بدون سبب
3- تلاعب نفسي من قبل أدمنية يصبر وياك شهور علمود يخليك تعترف بالجذب لأن يخليك تمل
4 - تبنيد عشوائي يبندك ع اساس تعدد وانت بغير محافظة ينطيك معرف شخص آخر من غير محافظه ع اساس نفس شبكة و بدون إعطاء مجال لكلام تبنيد نهائي و ع اساس ينطيك بشارة يكلك تكدر تفتح حساب جديد
5- أعذار شك بلا سبب يشك بيك يبندك ما اتكلم عن إلى يتحقق ذاك وحد يبندك علمود يتحقق ع عيني و راسي بس لا يكول أشك بيك بدون دليل
6- إهمال مشاكل بعض لديهم مشاكل من ناحية شحن جواهر في تذاكر مفتوح بدون رد رغم أنه مو مجاني يدفع من جيبه
كل الي كلتها موجود ادله واحد واحد بس ويا هاي كلام يصير طويل
وما اعتقد المطور راح يهتم مسلمها تراب
ملاحظة ما سويت هاي مقالة علمود جماعتي القريبين مني او جماعتي إلى بالكويت تبندو سويتها لأن هاي فترة تبند هواي ناس من سيرفر عراق و غير سيرفر و اكو عندهم مشاكل هاملين تذاكر و المشاكل لحد يكلي هاي عدد إلى تتبند كلها ملتي 100% عوفكم من جماعتي رغم انو مو ملتي ماراح اناقش بهاي بس العدد إلى تبند حتى من غير دول مو طبيعي اذا هذول ملتي اكص ايدي
و دا اشوف فيتامين واو بالموضوع بس ماراح احجي هسه لاسف ادلتي ب فيتامين واو مو قوية علمود اثبتها
ترجم تمت بواسطة Ai